SitePal’s community support is here to offer support, solve problems, share ideas, and update our customers about the latest from SitePal!
0
Not a bug

All my avatars on the apps and websites are not loading with an error of charcter unavailable today, my account is platinum and current . Is there an error going on?

shahisoliman 9 months ago • updated by Gil Sideman 9 months ago 3

All my avatars on the apps and websites are not loading with an error of charcter unavailable today, my account is platinum and current . Is there an error going on?

Answer
Gil Sideman 9 months ago

You probably have "Secure Playback" turned ON in your account.

When ON, you must specifically approve the domain of your web page which loads your SitePal.

This is a security feature available to prevent theft of your SitePal service.


You have two options -

1. List your domain under the "licensed domains" for your account.

2. Turn OFF secure playback.


Both can be managed from your "Account Info" page.

Hope this helps,

Gil



0
Answered

The Chinese voice (Cantonese) cannot be loaded today

info 9 months ago in SitePal Silver • updated by Gil Sideman 9 months ago 3

Hi,

The Chinese voice (Cantonese) cannot be loaded today, please check, thanks:
http://www.qe.com.hk/test_sitepal.htm

Voice ID - 1: Cantonese
Language ID - 10: Chinese
Voice Family ID - 4: Nuance

Best
Regards,

Joseph

Answer
Gil Sideman 9 months ago

Joseph -

This issue has been fixed.

Please verify and let us know if you still see a problem.

Best,

Gil

0
Answered

Dynamic resizing

JNJ 10 months ago • updated by Gil Sideman 8 months ago 17

I have embedded a scene into a web page using the AC_VHost_Embed function. To make the page responsive, I need to be able to dynamically change the size of the scene . I have tried replacing the hardcoded height and width data with variables but, that produces an error and the scene never loads.

How can I dynamically change the size of a scene?

Answer
Gil Sideman 8 months ago

Hi -

We've added a new function to the client api - "resize" - the Client API Reference has been updated (on the support page) to include this function. This function allows you to dynamically resize the Scene when the page dimensions change, to support responsive design. Resizing is done dynamically and does not reload the character. We recommend that original aspect ratio be maintained when the Scene is resized. This is not required, but if you want to maintain the same relative position of the character within the Scene frame, you should retain the same aspect ratio. Otherwise, character will be re-positioned as best possible.

This had taken a bit longer than anticipated, thanks for your patience.

Let me know if any comments.

Best,

Gil

0
Under review

download your content to upload where you want it.

Deanna 10 months ago in SitePal Studio • updated by Gil Sideman 8 months ago 3

I am wondering if you can download once yo have made your avatar? I need also to know if you can do longer lengths than 90 seconds at a time?

0
Under review

Customer Suppoer

Mary 10 months ago in SitePal Silver • updated by Gil Sideman 10 months ago 4

I emailed customer support two days ago about some difficulty I was experiencing embedding an avator into a PowerPoint presentation. I have not heard from them yet. Has anyone else experienced this kind of delay? Is there a way to talk to a representative directly? If so, how?

0
Under review

again, it isn't work

위멘토 2 years ago in SitePal Platinum • updated by Gil Sideman 2 years ago 1
0
Under review

attach the avatar to a specific dom element into js

Giovanni Casella 2 years ago • updated by Gil Sideman 2 years ago 1
0
Under review

vh_sceneLoaded of Full body TTS model

Dom 2 years ago • updated 2 years ago 2
0
Under review

To Cancel the Free Trial with My Refund

WTZ 2 years ago in SitePal Silver • updated by Gil Sideman 2 years ago 3
0
Under review

No reply from support / sales

Dom 2 years ago in SitePal Gold • updated by Gil Sideman 2 years ago 1