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0
Fixed

scenes are not working. If I fix one scene the others stop working. PLease advise. Also embed HTML codes don't work on Wix.

karimamuhammad 3 years ago in SitePal Silver updated by Gil Sideman 3 years ago 4

I only have 4 scenes, and they don't work well together. I use the scenes to explain pages on my site, but they will not load properly. Only one has sound, two have motion only, and one will not play at all. I had to use an embedded link instead of HTML code because the codes don't work. Please advise. 

Answer
Gil Sideman 3 years ago

Hi Jon - 
I believe the issue you reported (you had also sent a note to support) has been resolved.

Please let us know if any further problem.

Best,

Gil

ps. 

For the record - the above issue reported by karimamuhammad - was also (separately) resolved last week.

0
Completed

Receiving talkstarted event only once

skashika 3 years ago in SitePal Platinum updated by Gil Sideman 3 years ago 2

Receiving vh-talkStarted event on once. 

Answer
Gil Sideman 3 years ago

Hello!

The talkStarted event should be received only once - when your character starts talking.


If several audios are spoken in sequence, the talkStarted should be received at the start, and talkEnded at the end.

For each audio in the sequence you should receive an audioStarted and audioEnded event.

Here is a relevant technical example that demonstrates this - 

http://www.oddcast.com/support1/syc_classic.html


If you think there is a problem in your implementation - please post a link to your page where the problem can be seen and we will take a look and advise. Or - send a note to support@sitepal.com with the relevant information.


Hope this helps,

Gil

The SitePal Tam

0
Not a bug

AC_VHost_Embed distroys entire DOM when called

Sashi 3 years ago in SitePal Gold updated by Gil Sideman 3 years ago 5

I am using Angular 11.   I have a <DIV> with a "onclick" event handler, which calls AC_VHost_Embed()".   When the div is clicked on, the Avatar appears, but ALL THE DOM elements (previoiusly rendered) are removed.   

Answer
Gil Sideman 3 years ago

Sashi - 

Our support team should have gotten back to you with a solution and code example.

I hope the issue is clarified and resolved.


Best,

Gil

ps. The same code example and documentation will be made available on our support page in the next few days.

0
Under review

Unable to login after changing email

Ben Ng 3 years ago in SitePal Gold updated by Gil Sideman 3 years ago 1

Hi,

I have changed the email address of my account. When I tried to login with my new email, it said I have no account or access to any Oddcast product. I have sent email to support for two days, but there is no reply. Please help.


Ben

Answer
Gil Sideman 3 years ago

I assume you are referring to Video Generation minutes. 

Platinum plan comes with 12 hrs (720 min). 

If you need more you can purchase for $199.50 / 60 min.

To purchase - send a note to sales@sitepal.com.

Hope this helps,

Gil

The SitePal Team

0
Under review

brightspace

key T 8 years ago updated by Gil Sideman 8 years ago 1
0
Under review

Can you embed your avatar into a Twinery book using html5?

juanita fernando 8 years ago updated by Gil Sideman 8 years ago 1
0
Under review

Sitepal Plug Win 10, Powerpoint 2010 - No Plugin Menu

Gazoo 8 years ago updated by mauxier 7 years ago 5
+1
Under review

AI Cerrylic support

Vladimir Zharinov 8 years ago updated by Gil Sideman 8 years ago 4