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Under review
erussekrobbins 3 weeks ago in SitePal Gold • updated 3 weeks ago 2

My audio has stopped working. When I go to the edit screen I get an error message about the audio. I tried to create a new one with a new voice and that did not fix my issue. Unfortunately, I sent out a note and a lot of people are going to my site right now to look at the bot.

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Under review
François 3 weeks ago • updated by Gil Sideman 3 weeks ago 5

Hello,


I use "." as a sentence separator in a full body avatar as in the following example:

Javascript: Saytext ('Sentence1.' + 'Sentence2.' + 'Sentence3.' + 'Sentence4.')

But the avatar does not mark any pause between these sentences 1 to 4.

How to proceed ?

Thank you

françois

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Under review
Cindy71 4 weeks ago in SitePal Platinum • updated 4 weeks ago 8

I am a platinum member and I've requested my video option be activated to finish a presentation for Monday. I understand I'm suppose to have phone support for platinum but I can't find a number. Please resolve asap. I'm on hold until this is done

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Under review
hogan4600 1 month ago • updated 1 month ago 4

The registration page keeps kicking me back. I put in my information and It keeps sending me back to the same page. Can you enter me in manually?

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Answered
seahawksteven777 1 month ago • updated by Gil Sideman 1 month ago 7

I have contacted support and they insist I have only a free account and an inactive account. I have since took this to my bank and am getting a new card. Do reoccurring payments eventually stop or does it keep renewing? I hope getting a new card will make the charges stop but that's why I'm asking. I'm tired of having money stolen from me

Answer
Gil Sideman 1 month ago

Hi Steven -


Very sorry about the inconvenience.

If we were able to locate the account we could disable billing for that account.

Did our support ask you for the last 4 digits of your card? This may help us identify the account.

If we did not ask - please send this info to support & we will look into it right away.


Not sure what happened - but we'd like to do anything we can to help.

Best,

Gil


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Under review
hogan4600 1 month ago • updated 1 month ago 4
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Under review
Francois 2 months ago • updated by Gil Sideman 2 months ago 3
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Under review
Deanna 3 months ago in SitePal Studio • updated by Gil Sideman 2 weeks ago 3
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Under review
Mary 3 months ago in SitePal Silver • updated by Gil Sideman 3 months ago 4
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Under review
elad.karakuli 5 months ago in SitePal Platinum • updated by Gil Sideman 5 months ago 1