I am a SitePal silver user for several years.
One month ago I have changed the interactive background of a SitePal character; however, when I tasted it on my website the character appeared without any background and it also disturb the website page where it supposed to be.
I sent 3 requests to SitePal using their form as well as email - no any reply.
Do you have any idea what's going on?
Hi Tatjana -
I believe problems on your site have been resolved at the moment (as we interacted directly & on facebook).
Thanks for your patience.
All my avatars on the apps and websites are not loading with an error of charcter unavailable today, my account is platinum and current . Is there an error going on?
You probably have "Secure Playback" turned ON in your account.
When ON, you must specifically approve the domain of your web page which loads your SitePal.
This is a security feature available to prevent theft of your SitePal service.
You have two options -
1. List your domain under the "licensed domains" for your account.
2. Turn OFF secure playback.
Both can be managed from your "Account Info" page.
Hope this helps,
The Chinese voice (Cantonese) cannot be loaded today, please check, thanks:
Voice ID - 1: Cantonese
Language ID - 10: Chinese
Voice Family ID - 4: Nuance
This issue has been fixed.
Please verify and let us know if you still see a problem.
I have embedded a scene into a web page using the AC_VHost_Embed function. To make the page responsive, I need to be able to dynamically change the size of the scene . I have tried replacing the hardcoded height and width data with variables but, that produces an error and the scene never loads.
How can I dynamically change the size of a scene?
We've added a new function to the client api - "resize" - the Client API Reference has been updated (on the support page) to include this function. This function allows you to dynamically resize the Scene when the page dimensions change, to support responsive design. Resizing is done dynamically and does not reload the character. We recommend that original aspect ratio be maintained when the Scene is resized. This is not required, but if you want to maintain the same relative position of the character within the Scene frame, you should retain the same aspect ratio. Otherwise, character will be re-positioned as best possible.
This had taken a bit longer than anticipated, thanks for your patience.
Let me know if any comments.
Customer support service by UserEcho