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0
Fixed
totatjana 4 weeks ago in SitePal Silver • updated by Gil Sideman 3 weeks ago 2

Hi!

I am a SitePal silver user for several years.


One month ago I have changed the interactive background of a SitePal character; however, when I tasted it on my website the character appeared without any background and it also disturb the website page where it supposed to be.

I sent 3 requests to SitePal using their form as well as email - no any reply.

Do you have any idea what's going on?

Answer
Gil Sideman 3 weeks ago

Hi Tatjana -

I believe problems on your site have been resolved at the moment (as we interacted directly & on facebook).

Thanks for your patience.

Gil


0
Under review
Francois 1 month ago • updated by Gil Sideman 1 month ago 3

Hello Gil,

I tested thefull body avatar for mobiles on different OS (Windows, iOS, Android) and browsers. Everything works perfectly except for Safari under Windows (latest version 5.1.7 on Windows 7 pro) ?
cordially
François
0
Not a bug
shahisoliman 1 month ago • updated by Gil Sideman 1 month ago 3

All my avatars on the apps and websites are not loading with an error of charcter unavailable today, my account is platinum and current . Is there an error going on?

Answer
Gil Sideman 1 month ago

You probably have "Secure Playback" turned ON in your account.

When ON, you must specifically approve the domain of your web page which loads your SitePal.

This is a security feature available to prevent theft of your SitePal service.


You have two options -

1. List your domain under the "licensed domains" for your account.

2. Turn OFF secure playback.


Both can be managed from your "Account Info" page.

Hope this helps,

Gil



0
Answered
info 1 month ago in SitePal Silver • updated by Gil Sideman 1 month ago 3

Hi,

The Chinese voice (Cantonese) cannot be loaded today, please check, thanks:
http://www.qe.com.hk/test_sitepal.htm

Voice ID - 1: Cantonese
Language ID - 10: Chinese
Voice Family ID - 4: Nuance

Best
Regards,

Joseph

Answer
Gil Sideman 1 month ago

Joseph -

This issue has been fixed.

Please verify and let us know if you still see a problem.

Best,

Gil

0
Answered
JNJ 2 months ago • updated by Gil Sideman 6 days ago 17

I have embedded a scene into a web page using the AC_VHost_Embed function. To make the page responsive, I need to be able to dynamically change the size of the scene . I have tried replacing the hardcoded height and width data with variables but, that produces an error and the scene never loads.

How can I dynamically change the size of a scene?

Answer
Gil Sideman 2 weeks ago

Hi -

We've added a new function to the client api - "resize" - the Client API Reference has been updated (on the support page) to include this function. This function allows you to dynamically resize the Scene when the page dimensions change, to support responsive design. Resizing is done dynamically and does not reload the character. We recommend that original aspect ratio be maintained when the Scene is resized. This is not required, but if you want to maintain the same relative position of the character within the Scene frame, you should retain the same aspect ratio. Otherwise, character will be re-positioned as best possible.

This had taken a bit longer than anticipated, thanks for your patience.

Let me know if any comments.

Best,

Gil

0
Under review
elad.karakuli 4 months ago in SitePal Platinum • updated by Gil Sideman 4 months ago 1
0
Under review
joseph gormanly 5 months ago in SitePal Silver • updated by Gil Sideman 4 months ago 12
0
Under review
Kaz Noble 5 months ago • updated by Gil Sideman 4 months ago 10
+1
Under review
jjoeuk45 5 months ago • updated by Gil Sideman 5 months ago 1
0
Under review
jjoeuk45 5 months ago • updated by Gil Sideman 5 months ago 4