SitePal’s community support is here to offer support, solve problems, share ideas, and update our customers about the latest from SitePal!
0
Answered

Voice (NeoSpeech) doesn't work today

info 5 months ago in SitePal Silver • updated by Gil Sideman 5 months ago 7

Hi,


The following voice doesn't work today, please check, thanks:

Voice ID: 4
Language ID: 1
Voice Family ID: 3 (NeoSpeech)

Test URL: http://www.qe.com.hk/test_sitepal_eng.htm



Best Regards,


Joseph

0

Publish your scene: EMail option not working

Bjorn 9 months ago in SitePal Silver 0

I get "Message Sent!" confirmation, but no message is received.


Junk and Clutter mailboxes have been checked.


Any suggestions?

0
Fixed

Problems with interactive background

totatjana 11 months ago in SitePal Silver • updated by Gil Sideman 11 months ago 2

Hi!

I am a SitePal silver user for several years.


One month ago I have changed the interactive background of a SitePal character; however, when I tasted it on my website the character appeared without any background and it also disturb the website page where it supposed to be.

I sent 3 requests to SitePal using their form as well as email - no any reply.

Do you have any idea what's going on?

Answer
Gil Sideman 11 months ago

Hi Tatjana -

I believe problems on your site have been resolved at the moment (as we interacted directly & on facebook).

Thanks for your patience.

Gil


0
Answered

The Chinese voice (Cantonese) cannot be loaded today

info 11 months ago in SitePal Silver • updated by Gil Sideman 11 months ago 3

Hi,

The Chinese voice (Cantonese) cannot be loaded today, please check, thanks:
http://www.qe.com.hk/test_sitepal.htm

Voice ID - 1: Cantonese
Language ID - 10: Chinese
Voice Family ID - 4: Nuance

Best
Regards,

Joseph

Answer
Gil Sideman 11 months ago

Joseph -

This issue has been fixed.

Please verify and let us know if you still see a problem.

Best,

Gil

0
Under review

Customer Suppoer

Mary 1 year ago in SitePal Silver • updated by Gil Sideman 12 months ago 4

I emailed customer support two days ago about some difficulty I was experiencing embedding an avator into a PowerPoint presentation. I have not heard from them yet. Has anyone else experienced this kind of delay? Is there a way to talk to a representative directly? If so, how?

0

where are the links?

joseph gormanly 1 year ago in SitePal Silver 0

their are no links to copy or paste where i want them, i posted to facebook and it came back to sitepal that is not good

0
Under review

my email dircted me here to activate my account?

joseph gormanly 1 year ago in SitePal Silver • updated by Gil Sideman 1 year ago 12

hi thank you i got the email and directed here to activate my account? strange am lost lol

0

no one is answering the emails?

joseph gormanly 1 year ago in SitePal Silver 0

it is really frustrating that no one is answering the emails will someone please activate my account please thank you

0
Under review

PPT Plugin and Website embedding not possible

Antonios 2 years ago in SitePal Silver • updated by Gil Sideman 2 years ago 7

I have the Sitepal Silver account.

I have licensed two wordpress websites: http://cash4yes.com and http://revisarproductos.cash4yes.com

I have installed the PPT plugin.

I am using PPT 2007 and have Windows 10

I am using a Dell laptop. I have highspeed internet connection.

I have read all instructions.

I have created a scene.

When I go to the Publish scene section appears website embedding html but no PPT option.

I used the example html but the scene html code doesn't paste there.

When I paste it in a wp page or post it doesn't appear.

When I access the website a blank space appears where the avatar should be.

I have looked at the sitepal knowledge base, support and forum community: no answers to this issue.

I have done a Google search, but no mention of this situation.

I have noticed that sitepal documentation is over nine (9) years out of date and support and forum posts are several years old, too.

I am using Google Chrome browser.


Anybody knows how to fix this issue?

0
Under review

How to remove play button from Sitepal scene, and play it automatically?

Kashif Soomro 2 years ago in SitePal Silver • updated by Gil Sideman 2 years ago 1

Remove play button from sitepal scene