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Under review

Play button appears on my sitepal avatar, I need to play it automatically. Please guide. Thanks!

Kashif Soomro 2 years ago in SitePal Silver • updated by Gil Sideman 2 years ago 1

I want to remove play button from Sitepal Avatar.

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Under review

Still waiting for my activation email!

Elliott Dixon 2 years ago in SitePal Silver • updated 2 years ago 6

I enrolled 5 days ago under the 15-day free trial, but have not received yet my activation email. I've checked my spam folder and confirmed that my email provider is not blocking out oddcast.com. Of course I have also confirmed that there were no typos in my email address. I've sent several emails to Support but no-one has replied. I am concerned that my 15-day period will expire and I will still not have even accessed the site, but Site Pal will start paying themselves $19.95 per month from my credit card without me ever getting the service I'd be paying for. Can anyone offer any insight for how to resolve this problem?

Answer
Gil Sideman 2 years ago

Hi Elliot -

You wrote to support and received no response? Not sure what happened - sometimes emails go into spam...

I activated your account - so you should be all set, your login will work. I also extended your free trial by a few days.

Take care, and let me know if anything else is amiss...

Best,

Gil

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Under review

Text to speech doesn't work today!

Joseph Fung 2 years ago in SitePal Silver • updated by Gil Sideman 2 years ago 1

The voice cannot be loaded with "loadText"-API function today, please check, thanks!

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Under review

FAQ character does not work

Jo Tummers 2 years ago in SitePal Silver • updated by Gil Sideman 2 years ago 1

I added a character which answers FAQ's. Unfortunately, the character does not load at all. This is the page where the problem occurs: https://jotiko.nl/webdesign/ I used the code that is meant for a site with a certificate (https://).

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Under review

To Cancel the Free Trial with My Refund

WTZ 2 years ago in SitePal Silver • updated by Gil Sideman 2 years ago 3

Hello,

I started my trial version yesterday but SitePal functions a bit differently from I expected, therefore I terminated the service.


I was checking my card info just now and there is still a SitePal charge under my ""Authorized Transactions" I hope this will be refunded to me and also SitePal will not continue charging me for the service that I have already stopped using.


I've been looking through some of the forum posts and a lot of people are experiencing the same problem. but i never see anyone post a resolved update.... or nobody answered back my email sent to SitePal teams. ...


Just want a confirmation about the translation and will also consult my card company.


thank you

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Under review

All you ever have to do to remove the avatar from your site is to remove (delete) the embed code that was used to embed the avatar. What is the embed code?

richard schauer 2 years ago in SitePal Silver • updated by Gil Sideman 2 years ago 7

What does the embed code look like so I can take it off my site?

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Under review

How to use this function dynamically setLink()

sachin ichake 2 years ago in SitePal Silver • updated by Gil Sideman 2 years ago 7

Hi all,

I have created scene in my account,also i am able to set value for "href" from scene setting,

But i want know how we can do it using setLink() function for dynamic purpose?

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Answered

Text-to-Speech auto play, race condition?

Robert Hamel 3 years ago in SitePal Silver • updated by Gil Sideman 3 years ago 2
I have the Text-to-Speech tool working where it reads the text from the database, renders the page, creating the sayText function with the correct item to say, and runs.  Works great most the time, but it seems on occasion, the audio isn't playing. I put a 3 second delay using setTimeout, and that helps some, but on first load in a browser (no cache), and some slower connections, it occasionally stays silent.  If i click the replay button, it then works immediately, so I suspect there is a race condition happening where the js functions aren't able to trigger the flash to execute properly b/c the flash isn't loaded yet (or the include PHP file isn't loaded)  
Any idea how i can be sure that the file is loaded before triggering sayText?  
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Under review

Text to speech not working for mobile devices android/iphone?

sachin ichake 2 years ago in SitePal Silver • updated by Gil Sideman 2 years ago 3

Hi,

I have successfully implemented sitepal text to speech in web application but i am not able to see same in mobile devices.

Please suggest way to do this or provide working example.

Is there any additional setting for mobile devices?