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+2
Answered

Accessories and phone support.

Nikkilyn 5 years ago in SitePal Gold • updated by Gil 5 years ago 7
Why can't I add accessories? Also, my plan includes phone support, but I can't locate your customer service number. Thanks :-)

Answer
Gil 5 years ago
oh - I see
You need to select a 2D character to use accessories. 3D characters do not support them.

Tel - 866-840-3360 9 to 6 EST

Regards,
Gil
+2
Answered

Recorder Audio and Closed Captioning

Ken 5 years ago in SitePal Silver • updated by Gil 5 years ago 3
I have a requirement to have the audio recorded and also provide Closed Captioning so that as the avatar is speaking the text is scrolling
+2
Fixed

"saySilent()"-function doesn't work

Joseph 6 years ago in SitePal Silver • updated 6 years ago 2
Hi,

We try to use "saySilent()"-function to pause between two sentences, but it doesn't work:
http://www.qe.com.hk/test.htm

Do anybody know why? And here is my codes:
...
function vh_sceneLoaded(){ //event function
sayText('london bridge is falling down',1,1,3);
saySilent(3);
sayText('falling down',1,1,3);
saySilent(3);
sayText('falling down',1,1,3);
saySilent(3);
}
...

Best Regards,
Joseph
+2
Fixed

Problems with examples on Ipad and Iphone.

Josef Rybák 5 years ago • updated by Gil 5 years ago 3
Hello, some examples (http://www.oddcast.com/support/time_g... and http://www.oddcast.com/support/sayTex... and http://www.oddcast.com/support/sayMul...) are not working properly on Iphone and Ipad. Avatar not speaking or is not saying that he should. Can you give me a solution how to run avatar api on Iphone and Ipad?
Answer
Gil 5 years ago
Josef -
A few quick thoughts -

#2 - The video takes about 2 minutes to generate after the Scene is created or modified. (according to one customer up to 5 min..).
If you try after several minutes - is the video still missing? Let me know and we will look into it if it is.
fyi - we are looking to introduce a callback API to advise of video generation completion. This update is in the works and should be made available as part of the Server API later this month.

#4 - please try this process again - only this time do not re-save the scene (it should not be necessary) but wait a couple of minutes
Step #3 should not be necessary...
Let me know

Regards
Gil
+2
Answered

How can I remove the SitePal branding?

Eva 7 years ago • updated by Gil 7 years ago 8
gold branding faq features
Answer
Eva 7 years ago
Hi Jason,

To remove the SitePal logo from the SitePal loader (what shows up when a scene is loading), simply log in and go to: Account Info >> Account Settings >> Loader Settings >> Remove Loader Branding.

Please note that this feature is available from the Gold package and higher.
+2
Answered

Play multiple audios for the same scene onClick

N Richardson 4 years ago in SitePal Gold • updated by Gil 4 years ago 1
Hello, how would I go about embedding an avatar on a page with lots of different pieces of writing. With a button or hyperlink, the avatar speaks the selected sound clip ?

So avatar doesn't change remains on the webpage but acts as like a narrator for the user?

Thanks
+2
Answered

Avatar follow cursor in whole scene

Luc 5 years ago • updated by Gil 5 years ago 1
What is the javascript piece of code we need for the avatar to follow the cursor in whole scene?
+2
Answered

webcam recording

Andre Cavalcanti 5 years ago • updated by Gil 5 years ago 1
Can I record with a webcam what the user replies to the questions asked by the avatar?
+2
Fixed

Spelling instead of reading ?

maryam 7 years ago • updated by Gil 7 years ago 1
The voice is spelling my text instead of reading it...What did I do wrong ? I have dynamic texts and it always work, but espacially for one of them, the voice is spelling every letter.
+2
Fixed

SitePal slow or no load

Aleksandra Maria Czajka 5 years ago in SitePal Silver • updated 4 years ago 14
Many times SitePal just doesn't load. The loading logo just keeps going and going. My users need to refresh the page again and again. This is causing me to lose many users.
loading problem