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+2
Fixed

Can't get anyone to respond

Laureen Ulloa 12 years ago in SitePal Platinum updated by Gil 11 years ago 20
My company is very interested in your product, but I can't seem to get anyone from the sales or support team to return my emails or calls. Now, I've been charged for the product and don't want to buy it, but I can't get you to refund my money or even respond to my email. It really is a huge shame, because you have a great product - just not the support to back it up. If someone could please respond to me, I would greatly appreciate it.
Laureen Ulloa
laureen@dalton-education.com
Answer
Gil 12 years ago
Dany, Eric -
I looked into it, here's what I found.

Eric -
You sent a note to our Sales on June 23rd. That note was missed - and I do apologize. We do not have a record of any note sent to Support, or any other note from you since June 23rd.
Please let me know how we can help - it will be my pleasure to try to assist.
btw - Sales communication was moved to a new ticketing system last week - as a direct result of your problem report above.

Dany -
We have a record of 10 tickets over some months. Of these 10 tickets, 7 were responded to within 2 days (per our support policy) - in most of cases within a few hours. The three other cases took 3 or 4 days to respond. I looked into each case, and in all of them the delay was due to the need to investigate and refer the issue to engineering for clarification.
I instructed Support to advise the client in such cases that the ticket is being looked at and provide an ETA. I do apologize for not having done so.
Also - kindly allow for the time difference (Korea vs NY) - even in best case scenario you should expect several hours delay.
Regarding your current open ticket - support is looking into it & will advise shortly if not already done so..

BTW - Laureen's case (above in this thread) has been taken offline to a direct discussion between her & me.

Bottom line - we are here & we want to help!
( Eric - please send us another note to sales@sitepal.com - or let me know in this forum how I can help or how to contact you directly )

Best,
Gil
SitePal Team
+2

text-to-speech

Carolina Quintero Barrios 10 years ago updated by Gil 10 years ago 3
when i insert text-to-speech the audio allows me a limit number of words. I know i can add several audios into the same scene. So my question is: Can I set that the audio2 plays after audio1 finishes?
+2
Answered

Sitepal is not working on Internet Explorer 9

Wesley 13 years ago in SitePal Gold updated by lifetronic ruggeri 13 years ago 7
Sitepal is not working on Internet Explorer 9. We are using text to speech with cold fusion and Javascript

Here is an example of the code

 
internet explorer 9
+2
Fixed

I'm new - cannot open scene editor

Pennie 10 years ago updated by Sumit 10 years ago 2
I watched the 'getting started' video 5 times trying figure where to click.

I went to the other site and watch'd it's video. It didn't apply to me.

I've clicked on everything 15 times on the Scenes page.

The video is telling me things and where to get them, but none of them exist.

Please help?

Pennie
+2

New Gold Member, but Wondering if it was a good decision.

Tony Passwater 10 years ago updated 10 years ago 6
I am getting disappointed in the support and the promised features I have been reading about that are supposed to here by now ?

I sent in a support request two days ago ... no response. Sent in another no response to the rending issues with tags in the text to voice program. The site was down for at least an hour yesterday ... the support number on the website is non-functional. And the posts from a year ago talked about full body images and support for I-Pad and Android browsers ... I like the idea of this product, but what about the issues ?
+2
Answered

How can I become a tts voice?

Mike Kaiser 11 years ago in SitePal Platinum updated by joewalsh 7 years ago 2
Cool site! Is there a way I can upload my own voice to use with the tts? I don't want to record new messages, but rather become one of the voices that can be programmed with tts. Thanks!
tts custom voice talent
+2
Answered

Hi, When will you add Farsi language to TTS feature?.

mujeebu rahman kk 12 years ago updated by Gil 12 years ago 2
Hi , am developing a multilingual site which uses Arabic, English and Farsi. I got Arabic and English Langauges for TTS . But Farsi is not supported in your TTS. When will you add this language to your TTS feature.
farsi
Answer
Gil 12 years ago
We totally agree - we would love to add Farsi.
SitePal licenses the TTS technology from world leading vendors - whenever new voices and languages become available - we add them to the product.

So I'm sorry we can't say when Farsi would be available. Hope it happens soon!
Gil
SitePal Team
+2
Answered

How can I publish a SitePal to YouTube?

Mark Ohlhaver 13 years ago updated by Gary 13 years ago 2
I use the avatars on a regular basis as a webpage and blog based lead generation tool and would like to be able to post my clips as a file to my YouTube account. What is the best way to do that?
youtube export video publishing youtube embedding
Answer
Jesse 13 years ago
Hi Mark!

We're glad you're using SitePal on your blog and website to generate leads!

As you know, SitePal is a subscription-based service which monitors the playback of SitePal scenes. With a standard video file, there's no simple way to monitor that usage. We don't currently offer a publishing tool for YouTube. Having said that, there are a couple of options:

1. The most common solution is SitePal's video export function, which would enable you to export a scene as a video file. You could then use the video file anywhere, including on your site. If you're interested in video export, feel free to contact our Sales team.

2. You can also consider a program that records video from your desktop. One example is Screen Jelly (we're not affiliated with them).

I hope that answers your question!

Good luck.
Jesse
+2
Under review

SitePal in PowerPoint - Easier than Ever!

Jesse 13 years ago updated by Sumit B 8 years ago 4
Looking for a way to snazzy-up your presentations?

Well, if you're using PowerPoint 2007 or 2010, you're in luck! Now, you can easily embed your SitePal scenes directly into your presentations.

Here are the steps:

1. After creating your SitePal scene, select Publish >> Embed in Web Page >> In-Page Embedding >> Web Page (No Javascript). Copy the code.

2. Within PowerPoint, select Insert >> Video >> Video from Website. Paste your code into this window:



You'll see a black box. To view your scene, click on Presentation Mode.

That's it! Your scene will load and show just like it does online!
embed powerpoint power point
Answer
Sumit B 8 years ago

Hi Kellie,

Please try to download plugins from here SitePal Plugins, For user guide Click Here

Let me know how it goes.

Regards,

Sumit

+2
Under review

Need an urgent reply

Winstone 9 years ago updated by Sumit B 9 years ago 2
To whom it may concerned,

I am a user of your Platinum package of which expiration date is Jun 25 2016.



My account name is SitePal 4179769.



I have used your service for our website whose main purpose is English education.



I have used your TTS for reading those words and sentences which were put



onto our website.



But from today, there happened a serious problem in your TTS.



For some words and sentences, those unexpected comments are read by your TTS,



such as 'This TTS demo is for testing and evaluation purposes only, and 'Any other



unauthorized commercial uses are prohibited etc.'



But, I am an autorized platinum package user, not a demo version user.



This error has caused very serious demage on all the user of our English educaion website.



So I urgently ask you to find what caused this kind of error to our website



and to solve the problem.



Looking forward to hearing urgently from you with a satisfactory solution,





Winstone Choi