0
Under review
Mary 6 months ago in SitePal Silver • updated by Gil Sideman 6 months ago 4

I emailed customer support two days ago about some difficulty I was experiencing embedding an avator into a PowerPoint presentation. I have not heard from them yet. Has anyone else experienced this kind of delay? Is there a way to talk to a representative directly? If so, how?

Under review

Hi Mary -

This is not typical. We normally respond on the same day - or the next business day at worst. However emails sometimes are diverted to spam and we miss them. I'll have support look for your email - but please resend now to support@sitepal.com.

Regards

Gil


ps.

Gold and Platinum customers have access to our phone support.



Hi Mary - the support team reviewed all tickets that came in in the last few days and did not locate your note. Please send again to support@sitepal.com.

Regards,

Gil

Hello, are there humans at SitePal? Some days ago I asked to renew my silver account as bronze (downgrade) while keeping my characters (or moving them to another bronze account I have) but I got no reply.

Some months ago, I had asked if there were discounts at that time, and they did not reply.

Hi - if we did not respond, it is because we did not get your email. We respond to all incoming queries - I guarantee it.

To ensure that your email is not blocked by spam filters - please use our support form here -

http://www.sitepal.com/contact_support/

Best,

Gil