0
Not a bug
shahisoliman 2 months ago • updated by Gil Sideman 2 months ago 3

All my avatars on the apps and websites are not loading with an error of charcter unavailable today, my account is platinum and current . Is there an error going on?

Answer

Answer
Under review

You probably have "Secure Playback" turned ON in your account.

When ON, you must specifically approve the domain of your web page which loads your SitePal.

This is a security feature available to prevent theft of your SitePal service.


You have two options -

1. List your domain under the "licensed domains" for your account.

2. Turn OFF secure playback.


Both can be managed from your "Account Info" page.

Hope this helps,

Gil



GOOD, I'M SATISFIED
Satisfaction mark by shahisoliman 2 months ago
Answer
Under review

You probably have "Secure Playback" turned ON in your account.

When ON, you must specifically approve the domain of your web page which loads your SitePal.

This is a security feature available to prevent theft of your SitePal service.


You have two options -

1. List your domain under the "licensed domains" for your account.

2. Turn OFF secure playback.


Both can be managed from your "Account Info" page.

Hope this helps,

Gil