SitePal’s community support is here to offer support, solve problems, share ideas, and update our customers about the latest from SitePal!
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It's Here: SitePal Mobile Playback

Eva 13 years ago in SitePal Studio updated by Gil 10 years ago 23
With more and more customers going mobile (using mobile devices to browse the Web and shop online), SitePal is keenly aware of the need to bring our website spokespeople to life on smartphones and tablets.

Now, we have developed a solution that enables SitePal avatars to be displayed on mobile devices, automatically!



SitePal Mobile Playback is Available to all SitePal customers.
There is nothing you need to do and there is no extra charge!


Here are the main details of SitePal Mobile Playback:

Works on Many Mobile Devices
SitePal Mobile lets many Web-enabled mobile device display your SitePal scene as a video. There is no need for Flash support, only video support, which is included with virtually all phones.

Included in All SitePal Packages
SitePal Mobile is included in All SitePal Packages - every SitePal customer has access to SitePal Mobile the new feature.

Works Automatically
There is no work required to enable SitePal Mobile - it works automatically for anyone who views your website on a mobile device.

And here are some of the most common questions about the new feature:

How much does it cost?
It doesn't. SitePal Mobile is provided Free for all active SitePal customers.

Can I try SitePal Mobile before purchasing a SitePal account?
Yes. SitePal Mobile is also included in SitePal’s Free Trial. The Free Trial of SitePal includes 15 Days of unlimited access to all SitePal features for the package you select.

How does it work?
Since SitePal works on Flash, we need to be able to show SitePal scenes on mobile devices that do not support Flash. Here's how it works: When a visitor comes to your website, SitePal technology detects whether or not they are using a mobile device. If a mobile device is detected, SitePal then checks whether the device supports Flash.* If Flash is not supported, SitePal will automatically turn your scene into a video, that will play when clicked on.

Note: as with any video played on a mobile device (think of YouTube), your SitePal scene will play on the device's video player. This means that your SitePal message will capture their complete attention while it is playing.

(*Using Flash is the optimal way of viewing SitePal on your site. Some mobile devices do support Flash. So, SitePal Mobile Playback will only kick in if the user's device does not support Flash.)

Which Mobile Devices are included?
Currently, SitePal scenes can be viewed on over 90% of mobile devices, including the iPhone, iPad, Android, HTC and Blackberry platforms. Other devices may also support SitePal Mobile Playback.

What are the limitations?
Currently, all SitePal scenes can be viewed, as long as they are not part of an interactive application, such as our functional players and AI feature. For example, our Artificial Intelligence feature enables the SitePal avatar to dynamically answer thousands of questions. In this case, the avatar would require Flash support to appear. Any SitePal scene that uses a standard player that is embedded in an html Web page will play on mobile devices.

Additional questions?
Feel free to email us your questions to support@sitepal.com.

mobile features faq
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Error Callback

Michael Flynn 12 years ago 0
We need an Error Callback when the avatar TTS fails. I am not sure why this wasn't integrated in the first place. You are already sending back errors to SitePal from the screenshot below.

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Text-to-Speech: 6 New Voices and a New Language!

Jesse 13 years ago in SitePal Studio updated by Djjeetu Rock 10 years ago 2
If you use SitePal’s popular text-to-speech (TTS) feature, you’ll be happy to know that we’ve just introduced more brand new voices, as well as a new language. The following voices are now available to all customers who use text-to-speech. You can also try the new voices in SitePal's online Editor Demo.

New Language: SitePal text-to-speech now supports Esperanto. Never heard of this language? Click here to learn more about Esperanto.

New Voices: Six (6) new TTS voices have been added to SitePal’s comprehensive selection of text-to-speech voices. We are proud to introduce Veena, our first Indian accent English voice! You can hear Veena in action in SitePal’s online demo.

Interested in this feature? Learn more about SitePal text-to-speech.
audio features text to speech tts voices
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text-to-speech

Carolina Quintero Barrios 10 years ago updated by Gil 10 years ago 3
when i insert text-to-speech the audio allows me a limit number of words. I know i can add several audios into the same scene. So my question is: Can I set that the audio2 plays after audio1 finishes?
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New Gold Member, but Wondering if it was a good decision.

Tony Passwater 10 years ago updated 10 years ago 6
I am getting disappointed in the support and the promised features I have been reading about that are supposed to here by now ?

I sent in a support request two days ago ... no response. Sent in another no response to the rending issues with tags in the text to voice program. The site was down for at least an hour yesterday ... the support number on the website is non-functional. And the posts from a year ago talked about full body images and support for I-Pad and Android browsers ... I like the idea of this product, but what about the issues ?
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How to make an avatar laugh -- need example

GoodLifeMission com 7 years ago 0

 My situation is that I've uploaded an MP3 that has some laughter on the track, but my avatar isn't recognizing the laughter in his facial expression.  Sitepal's customer service referred me to this example:


http://www.oddcast.com/support1/facial1.html


I asked for a clarification because I need to know how to integrate that with an MP3 playback, but SitePal customer service just ignores me.  Anybody want to give me a simple example of how it's done?  I can take it from there.

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HTML5 not working unless Chromium embedded flash is used

I ported my characters to the HTML 5 version to try to keep my Sitepal useful without Flash, but we still have to load a Flash plug-in to see it.   Its in a game, and the NPC players come on screen at various times to prompt players to advance in quests.


A typical character is at http://www.outworldz.com/pandora/TrekFemale.htm, and they work perfectly in all browsers except the Chromium embedded version that is embedded in the Firestorm viewer for Second Life and Opensimulator.    We still get a "Media Plugin is missing" error with HTML5 .  


If I load the Chromium embedded version of Flash, it works.  This should not be required, yet obviously is.


The support group there says "In order to play Flash format videos (e.g., YouTube videos), you must have the Opera & Chromium version of the Adobe Flash plugin installed. Unless you already have this specific version of Flash installed already, you will need to get the Opera & Chromium Flash plugin from Adobe."


Does HTML5  do a check to see if flash is installed?    That might trigger login in this viewer to block the plugin you use.


Firestorm: http://wiki.phoenixviewer.com/fs_media


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how can i get the scene to load from a from the API

Joe 7 years ago 0

Hi I'm trying to load a scene on my website via a button and tried two ways, neither work


method one:

choose the "Scene remains closed (will be opened by API)" in the embed menu and try load it with "loadScene(9)"

Problem: scene es close on page load, but button don't do anything


method one:

try to add minimize button, load minimized and maximize it with "overlayOpen(‘max’)"

problem: minimize button don't show up and cant find option to load scene minimized


i don't want the scene load from the start, i want it lo load when someone click the help button

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Publish your scene: EMail option not working

Bjorn 7 years ago in SitePal Silver 0

I get "Message Sent!" confirmation, but no message is received.


Junk and Clutter mailboxes have been checked.


Any suggestions?

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where are the links?

joseph gormanly 8 years ago in SitePal Silver 0

their are no links to copy or paste where i want them, i posted to facebook and it came back to sitepal that is not good