SitePal’s community support is here to offer support, solve problems, share ideas, and update our customers about the latest from SitePal!
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Under review
Cindy71 3 days ago in SitePal Platinum • updated 2 days ago 8

I am a platinum member and I've requested my video option be activated to finish a presentation for Monday. I understand I'm suppose to have phone support for platinum but I can't find a number. Please resolve asap. I'm on hold until this is done

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Under review
hogan4600 4 days ago • updated 4 days ago 4

The registration page keeps kicking me back. I put in my information and It keeps sending me back to the same page. Can you enter me in manually?

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Answered
seahawksteven777 1 week ago • updated by Gil Sideman 6 days ago 7

I have contacted support and they insist I have only a free account and an inactive account. I have since took this to my bank and am getting a new card. Do reoccurring payments eventually stop or does it keep renewing? I hope getting a new card will make the charges stop but that's why I'm asking. I'm tired of having money stolen from me

Answer
Gil Sideman 6 days ago

Hi Steven -


Very sorry about the inconvenience.

If we were able to locate the account we could disable billing for that account.

Did our support ask you for the last 4 digits of your card? This may help us identify the account.

If we did not ask - please send this info to support & we will look into it right away.


Not sure what happened - but we'd like to do anything we can to help.

Best,

Gil


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Answered
Paula 2 weeks ago • updated by Gil Sideman 6 days ago 2
Answer
Gil Sideman 6 days ago

Hi Paula - this feature can only be activated with the Platinum subscription.

If you have a Platinum account, please send a note to support and we will activate video export for your account.

Best,

Gil


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Answered
JNJ 3 weeks ago • updated by Gil Sideman 2 weeks ago 10

Is it possible to import voices into Site Pal. None of the voices match any of the child or teen avatars. If not, what can I change to make the current voices sound like a teen/child? If I change the pitch, the voices sound robotic.

Answer
Gil Sideman 2 weeks ago

Hi JNJ -

You can't import voices - but you can get good results with pitch & rate adjustment by using SSML prosody tags in the text. They don't work the same way for all voices, best when used with engine 3 female voices.

Here are some examples - try these & let me know what you think.


1. Voice: Ashley - 3,1,6 <prosody pitch="+100%" rate="-5%"> My mom says too much chocolate is not good for you. So I won't give you any. </prosody>

2. Voice: Bridget - 3,1,4 <prosody pitch="+100%" rate="-5%"> My mom says too much chocolate is not good for you. So I won't give you any. </prosody>
3. Voice: Bridget - 3,1,4 <prosody pitch="+50%" rate="+5%"> My mom says too much chocolate is not good for you. So I won't give you any. </prosody>
4. Voice: Julie - 3,1,3 <prosody pitch="+50%" rate="-5%"> My mom says too much chocolate is not good for you. So I won't give you any. </prosody>
5. Voice: Julie - 3,1,3 <prosody pitch="+20%" rate="+5%"> My mom says too much chocolate is not good for you. So I won't give you any. </prosody>
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Under review
Cindy71 3 days ago in SitePal Platinum • updated 2 days ago 8
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Under review
hogan4600 4 days ago • updated 4 days ago 4
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Under review
Francois 1 month ago • updated by Gil Sideman 1 month ago 3
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Deanna 2 months ago in SitePal Studio • updated by Gil Sideman 2 months ago 1
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Under review
Mary 2 months ago in SitePal Silver • updated by Gil Sideman 2 months ago 4