I am a platinum member and I've requested my video option be activated to finish a presentation for Monday. I understand I'm suppose to have phone support for platinum but I can't find a number. Please resolve asap. I'm on hold until this is done
I have contacted support and they insist I have only a free account and an inactive account. I have since took this to my bank and am getting a new card. Do reoccurring payments eventually stop or does it keep renewing? I hope getting a new card will make the charges stop but that's why I'm asking. I'm tired of having money stolen from me
Hi Steven -
Very sorry about the inconvenience.
If we were able to locate the account we could disable billing for that account.
Did our support ask you for the last 4 digits of your card? This may help us identify the account.
If we did not ask - please send this info to support & we will look into it right away.
Not sure what happened - but we'd like to do anything we can to help.
Hi Paula - this feature can only be activated with the Platinum subscription.
If you have a Platinum account, please send a note to support and we will activate video export for your account.
Is it possible to import voices into Site Pal. None of the voices match any of the child or teen avatars. If not, what can I change to make the current voices sound like a teen/child? If I change the pitch, the voices sound robotic.
Hi JNJ -
You can't import voices - but you can get good results with pitch & rate adjustment by using SSML prosody tags in the text. They don't work the same way for all voices, best when used with engine 3 female voices.
Here are some examples - try these & let me know what you think.
1. Voice: Ashley - 3,1,6 <prosody pitch="+100%" rate="-5%"> My mom says too much chocolate is not good for you. So I won't give you any. </prosody>
Customer support service by UserEcho