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0
Under review
Francois 5 days ago • updated by Gil Sideman 4 days ago 3

Hello Gil,

I tested thefull body avatar for mobiles on different OS (Windows, iOS, Android) and browsers. Everything works perfectly except for Safari under Windows (latest version 5.1.7 on Windows 7 pro) ?
cordially
François
0
Not a bug
shahisoliman 1 week ago • updated by Gil Sideman 1 week ago 3

All my avatars on the apps and websites are not loading with an error of charcter unavailable today, my account is platinum and current . Is there an error going on?

Answer
Gil Sideman 1 week ago

You probably have "Secure Playback" turned ON in your account.

When ON, you must specifically approve the domain of your web page which loads your SitePal.

This is a security feature available to prevent theft of your SitePal service.


You have two options -

1. List your domain under the "licensed domains" for your account.

2. Turn OFF secure playback.


Both can be managed from your "Account Info" page.

Hope this helps,

Gil



0
Answered
info 2 weeks ago in SitePal Silver • updated by Gil Sideman 1 week ago 3

Hi,

The Chinese voice (Cantonese) cannot be loaded today, please check, thanks:
http://www.qe.com.hk/test_sitepal.htm

Voice ID - 1: Cantonese
Language ID - 10: Chinese
Voice Family ID - 4: Nuance

Best
Regards,

Joseph

Answer
Gil Sideman 1 week ago

Joseph -

This issue has been fixed.

Please verify and let us know if you still see a problem.

Best,

Gil

0
Under review
JNJ 4 weeks ago • updated 2 weeks ago 5

I have embedded a scene into a web page using the AC_VHost_Embed function. To make the page responsive, I need to be able to dynamically change the size of the scene . I have tried replacing the hardcoded height and width data with variables but, that produces an error and the scene never loads.

How can I dynamically change the size of a scene?

0
Under review
Deanna 1 month ago in SitePal Studio • updated by Gil Sideman 1 month ago 1

I am wondering if you can download once yo have made your avatar? I need also to know if you can do longer lengths than 90 seconds at a time?

0
Under review
Francois 5 days ago • updated by Gil Sideman 4 days ago 3
0
Under review
JNJ 4 weeks ago • updated 2 weeks ago 5
0
Under review
Deanna 1 month ago in SitePal Studio • updated by Gil Sideman 1 month ago 1
0
Under review
Mary 1 month ago in SitePal Silver • updated by Gil Sideman 4 weeks ago 4
0
Under review
elad.karakuli 3 months ago in SitePal Platinum • updated by Gil Sideman 3 months ago 1