Kirsten - 

We've ran another round of fixes last night, and I had support locate your ticket and provide me with access to your account. I looked into it - and I am able to to open your scenes for editing.  I do not see any problem at this time - but I only looked briefly.

Please clear your browser cache and try again - and let me know if you still see a problem.

And yes - I realize you reported that some of your Scenes may be missing - let me know if that's still the case.

btw - your account was purchased on Tue July 20th - exactly 2 week ago - so it has not been 3 weeks - and problem only started about 1 week ago as you reported, though I realize that a few days of dealing with a problem is very annoying.

Also - my support team were doing their best to help. I've reviewed their correspondence.

So here's what happened:  we experienced a database corruption, which affected new client accounts that signed up in the last 2 weeks. Problem was diagnosed fully last week - but we could not cure it right away, because it required a maintenance window, which we were only willing to do over the weekend. We ran repairs this past weekend - system is now in clean working order - though a few Scenes from several new clients may be missing. 

I can only apologize again for the inconvenience, and I did also offer 3 months of free service, which we've already applied - your free trial has been extended till November.

If any scenes have been permanently lost, you would need to recreate them and re-embed in your web pages, which should only take a few moments.

But if you prefer to terminate your service - that's fine - you are still in free trial, so go ahead and deactivate service from your "Account Info" page, and you will not be charged come November. 

Regards,

Gil