I am having the same problem today that Mr. Kroling was having 4 weeks ago; apparently the issue persists.
Hello Dr. Files -
There is no persistent issue affecting our customers at this time.
The problem that we had experienced several weeks ago was promptly resolved at the time.
I checked and I believe you are being ably assisted by our support with your technical questions.
The SitePal Team
I am still having the same issues. I sign in to my gold account BUT I can only develop characters at the Bronze level and do not have access to gold version.
Customer support service by UserEcho