SitePal’s community support is here to offer support, solve problems, share ideas, and update our customers about the latest from SitePal!
0

speak letters one by one

Shubham Kashikar 5 hours ago in SitePal Studio 0

In sayText(), is there a way in which will some letters one by one and not as a word. Ex IT is pronounced similar to it.

0
Fixed

scenes are not working. If I fix one scene the others stop working. PLease advise. Also embed HTML codes don't work on Wix.

karimamuhammad 2 weeks ago in SitePal Silver updated by Gil Sideman 3 days ago 4

I only have 4 scenes, and they don't work well together. I use the scenes to explain pages on my site, but they will not load properly. Only one has sound, two have motion only, and one will not play at all. I had to use an embedded link instead of HTML code because the codes don't work. Please advise. 

Answer
Gil Sideman 3 days ago

Hi Jon - 
I believe the issue you reported (you had also sent a note to support) has been resolved.

Please let us know if any further problem.

Best,

Gil

ps. 

For the record - the above issue reported by karimamuhammad - was also (separately) resolved last week.

0
Completed

Receiving talkstarted event only once

skashika 1 month ago in SitePal Platinum updated by Gil Sideman 1 month ago 2

Receiving vh-talkStarted event on once. 

Answer
Gil Sideman 1 month ago

Hello!

The talkStarted event should be received only once - when your character starts talking.


If several audios are spoken in sequence, the talkStarted should be received at the start, and talkEnded at the end.

For each audio in the sequence you should receive an audioStarted and audioEnded event.

Here is a relevant technical example that demonstrates this - 

http://www.oddcast.com/support1/syc_classic.html


If you think there is a problem in your implementation - please post a link to your page where the problem can be seen and we will take a look and advise. Or - send a note to support@sitepal.com with the relevant information.


Hope this helps,

Gil

The SitePal Tam

0
Not a bug

AC_VHost_Embed distroys entire DOM when called

Sashi 2 months ago in SitePal Gold updated by Gil Sideman 1 month ago 5

I am using Angular 11.   I have a <DIV> with a "onclick" event handler, which calls AC_VHost_Embed()".   When the div is clicked on, the Avatar appears, but ALL THE DOM elements (previoiusly rendered) are removed.   

Answer
Gil Sideman 1 month ago

Sashi - 

Our support team should have gotten back to you with a solution and code example.

I hope the issue is clarified and resolved.


Best,

Gil

ps. The same code example and documentation will be made available on our support page in the next few days.

0
Under review

Unable to login after changing email

Ben Ng 2 months ago in SitePal Gold updated by Gil Sideman 2 months ago 1

Hi,

I have changed the email address of my account. When I tried to login with my new email, it said I have no account or access to any Oddcast product. I have sent email to support for two days, but there is no reply. Please help.


Ben

0
Under review

Unable to login after changing email

Ben Ng 2 months ago in SitePal Gold updated by Gil Sideman 2 months ago 1
0
Under review

TTS API stalls after a number of interactions, but not when running on localhost

jheno 9 months ago in SitePal Silver updated by Gil Sideman 9 months ago 2
0
Under review

I can't download video.(in annual Gold plan)

Vitaliy Vozniy 11 months ago in SitePal Gold updated by Gil Sideman 11 months ago 4
0
Under review

Receive APS error when trying to upload external audio file

comptaylor 1 year ago updated by Gil Sideman 12 months ago 2
0
Under review

About the positioning of AVATAR on the sides.

Wallace 1 year ago in SitePal Gold updated by Gil Sideman 1 year ago 2