I am constantly getting buffering and not getting to use my account. It wouldnt even let me into the billing section to do anything. This is very inconvienent. Sometimes when I sign in, it is even telling me "something went wrong" over and over again before allowing me to sign on.


I've tried signing on from multiple different devices over past days and have the same issue.


I have been experiencing this everyday since Ive been on trial and have to wait hours to get back in- this is a big NO NO and needs to be fixed! Please fix this. I want to use your services but Im starting to lose trust in your company. Something is wrong with your website and it needs to be updated/fixed ASAP. You also have my credit card information in your website and I cant even get in to remove it. FIX THIS ASAP.

Hi,

I’m having an issue with my Licensed Domain settings and I’m hoping someone can help.

Yesterday, I updated the licensed domain in my SitePal account. However:

• The scene still works on the old domain, and

• On the new domain, I get the following error:
  "The scene is embedded on a domain that is not enabled in your account."

Since the page where this happens is restricted, I can’t share a direct link.

I’ve already confirmed that the new domain is correctly listed under Licensed Domains, but the problem persists.
Is there anything else I should check, or could this be a propagation issue on SitePal’s side?

Any help would be appreciated — I also contacted support but haven’t received a reply yet.

Thanks!
Tiago Jesus

Hello,

I am getting this error: "The scene is embedded on a domain that is not enabled in your account." on my website.

However, my domains are registered in my platinum account and the account in the embedded code is mine.

The domain points to an EC2 instance in AWS.

When I used the ip address as a domain in both sitepal and the url, it all works fine.

Any advice?

In my application, whenever I call sayText with one of the traditional voices all works fine. Now, I have a platinum plan and I linked my google cloud api key. All voices work when I test them inside SitePal. However, when I try to call those voices from sayText in localhost:5000, I get the following chain of errors:

sitepal:1 Access to XMLHttpRequest at 'http://cache-a.oddcast.com/tts/genC.php?EID=91&LID=2&VID=11&TXT=Hello%20Alice%2C%20it%27s%20great%20to%20have%20you%20here.&EXT=mp3&FNAME=&ACC=8688641&SceneID=2756818&HTTP_ERR=' from origin 'http://localhost:5000' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.

VHSSEngine_R.js:24 GET http://cache-a.oddcast.com/tts/genC.php?EID=91&LID=2&VID=11&TXT=Hello%20Alice%2C%20it%27s%20great%20to%20have%20you%20here.&EXT=mp3&FNAME=&ACC=8688641&SceneID=2756818&HTTP_ERR= net::ERR_FAILED 503 (The server is temporarily unable to fulfill the request. OK to re-resubmit.)
load @ VHSSEngine_R.js:24
cf @ VHSSEngine_R.js:28
Aa @ VHSSEngine_R.js:28
FU @ VHSSEngine_R.js:2
cN @ VHSSEngine_R.js:2
sayUrlWithID3 @ VHSSEngine_R.js:7
sayUrl @ VHSSEngine_R.js:7
_playAudio @ sitepalPlayer_v1.js:1
playAudio @ sitepalPlayer_v1.js:1
(anonymous) @ sitepalPlayer_v1.js:1
setInterval
vhsshtml5_callAudiotoPlay @ sitepalPlayer_v1.js:1
handleProcessAudioRequestsCall @ sitepalPlayer_v1.js:1
vhssHTML_handleProcessAudioRequests @ sitepalPlayer_v1.js:1
sayText @ sitepalPlayer_v1.js:1
chatResponse @ sitepal.js:717
(anonymous) @ sitepal.js:656
Promise.then
startSystem @ sitepal.js:644
vh_sceneLoaded @ sitepal.js:743
vhssHTML5_loadedCallback @ sitepalPlayer_v1.js:1
(anonymous) @ sitepalPlayer_v1.js:1
(anonymous) @ sitepalPlayer_v1.js:1
Promise.then
checkUserInteraction @ sitepalPlayer_v1.js:1
characterFullyLoaded @ sitepalPlayer_v1.js:1
(anonymous) @ VM817 VHSSEngine_R.js:7
(anonymous) @ VM817 VHSSEngine_R.js:8
(anonymous) @ VM817 VHSSEngine_R.js:14
eH @ VM817 VHSSEngine_R.js:20
(anonymous) @ VM817 VHSSEngine_R.js:14
F9.req.onload @ VM817 VHSSEngine_R.js:7
XMLHttpRequest.send
F9 @ VM817 VHSSEngine_R.js:7
(anonymous) @ VM817 VHSSEngine_R.js:14
(anonymous) @ VM817 VHSSEngine_R.js:7
L5.load.image.onload @ VM817 VHSSEngine_R.js:13

sitepal:1 Access to XMLHttpRequest at 'http://cache-a.oddcast.com/tts/genC.php?EID=91&LID=2&VID=11&TXT=I%20understand%20you%20might%20be%20concerned%20due%20to%20the%20recent%20discovery%20of%20BRCA1%20gene%20mutation.%20In%20order%20to%20guide%20you%20appropriately%2C%20can%20you%20share%20with%20me%20whether%20you%20have%20had%20any%20breast%20screening%20tests%20such%20as%20a%...' from origin 'http://localhost:5000' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.

VHSSEngine_R.js:24 GET http://cache-a.oddcast.com/tts/genC.php?EID=91&LID=2&VID=11&TXT=I%20understand%20you%20might%20be%20concerned%20due%20to%20the%20recent%20discovery%20of%20BRCA1%20gene%20mutation.%20In%20order%20to%20guide%20you%20appropriately%2C%20can%20you%20share%20with%20me%20whether%20you%20have%20had%20any%20breast%20screening%20tests%20such%20as%20a%... net::ERR_FAILED 503 (The server is temporarily unable to fulfill the request. OK to re-resubmit.)

In the case of TTS it just doesn't let me see the avatar, making it impossible for me to let the voice pronounce what I wrote. In the second case, it loads and loads until it says: "500 Origin Error"