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0
Fixed

The photo explains everything. Can you please help me?

Plumorca 6 days ago updated by Gil Sideman 5 days ago 2

Image 223

Answer
Gil Sideman 5 days ago

Hello! 

This problem was fixed yesterday. Please try again now & if you still see a problem please send us a note to support@sitepal.com. 

Regards,

Gil

The SitePal Team

0
Answered

SitePal avatar is not responsive while it is zoomed in and Zoomed out in browser

tejashwinicp 2 months ago updated by Gil Sideman 1 month ago 11

Hello Team my concern regarding the site pal avatar is , even after making SitePal avatar responsive while zooming in and zooming out the avatar is non responsive . It would be great if i get any reply on this query

Answer
Gil Sideman 1 month ago

Hello Tejashwini, 


This issue has been identified and fixed. We've verified the fix on your own test page.

Please clear your browser cache before checking.

Thanks for your patience.

Regards,

Gil

0
Answered

How to Locate my Library?

The Gumball Princess 2 months ago in SitePal Gold updated 2 months ago 3

Earlier this week I made a Spokesperson complete with text to speech. The link I copied takes me to her. I emailed tech support and they shared a screen shot that's she is there. I can't locate my library to find her.

Answer
Gil Sideman 2 months ago


Hello!

To locate your character library:

Select the Models tab in the editor - and then "my library".

Hope this helps,

Regards

Gil

0
Fixed

Multiple sayText() instructions are not queued even when interruptMode is turned off

Sami Nazzal 5 months ago in SitePal Gold updated by Gil Sideman 5 months ago 3

Multiple sayText() or sayAudio() calls to sitepal are not queued, and the last audio starts playing.
We have the interrupt mode disabled using the setStatus() call.

We have verified that the issue is at Sitepal's end. For quick demonstration, try it here on your API example for Enable/Disable playback queuing.
https://www.sitepal.com/api/examples/setstatus.html

Answer
Gil Sideman 5 months ago

Sami - 

A fix has been deployed for this problem.

Please take a look (you may need to clear your browser cache)

Thanks for alerting us. 

Gil

0
Fixed

Error when upload custom loader

AND ITALIA 6 months ago in SitePal Platinum updated by Gil Sideman 6 months ago 4

I'm try to upload my custom loader,

but i get back from backend an error with invalid column when saving to DB.

Image 212

Answer
Gil Sideman 6 months ago

Hello!


This issue has been fixed & verified. Apologies for the inconvenience.

Please try again to upload your custom loader & let us know if any problem is encountered.


Best regards,

Gil

The SitePal Team

0
Under review

inserting scene into mac powerpoint

jpastorurban 6 months ago in SitePal Silver updated by Gil Sideman 6 months ago 1
0
Under review

Unable to login after changing email

Ben Ng 2 years ago in SitePal Gold updated by Gil Sideman 2 years ago 1
0
Under review

TTS API stalls after a number of interactions, but not when running on localhost

jheno 3 years ago in SitePal Silver updated by Gil Sideman 3 years ago 2
0
Under review

I can't download video.(in annual Gold plan)

Vitaliy Vozniy 3 years ago in SitePal Gold updated by Gil Sideman 3 years ago 4