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0
Under review

Issue with sayText

arin 1 week ago in SitePal Platinum • updated by Gil Sideman yesterday at 5:03 p.m. 12

Hi,


Our sitepal ID is: 6745697, we are in our trial period.


sayText was working fine till we are working with simple text like, "Hello There" or "How are you"


Today while we test using a bit large text 

"Hi Arin, Welcome to Cleard Life. I am stefanie. Your interview will start shortly"


it falls short. We are getting this error continuously.


http://cache-a.oddcast.com/tts/gen.php?EID=3&LID=1&VID=3&TXT=Hi%20Arin%2C%20Welcome%20to%20Cleard%20Life.%20I%20am%20stefanie.%20Your%20interview%20will%20start%20shortly&IS_UTF8=1&EXT=mp3&FNAME=&ACC=5883747&API=&SESSION=&CS=eac230dc7847f81fab7b00539ea5b3fb--header


Please suggest...we are out of time.

Answer
Gil Sideman 1 week ago

We experienced a problem this morning with one of our database clusters. The system is designed to be failsafe, with an automated failover mechanism built-in. Unfortunately the failover did not kick in this time & our team had to manually address the problem.

We are still investigating why this happened & how to better mitigate should this happen again - and will implement improvements as needed.

Apologies for the inconvenience this has caused.

0
Under review

Hi, We are trying to contact your from last 3 days, however didn't get any reply from your side. We want to buy avatar character creation with continuous TTS deploy on our cloud server for both website and phone support.

jarora 2 months ago • updated by Gil Sideman 4 weeks ago 1

Hi, We are trying to contact your from last  3 days, however didn't get any reply  from your side. We want to buy avatar character creation with continuous TTS deploy on our cloud server for both website and phone support. 

0
Under review

scaricare scena

info347678 3 months ago in SitePal Gold • updated by Barbara 3 weeks ago 2

Salve, come si scarica una scena?

+1
Fixed

AVATAR INCONSISTENCY!

Bran 3 months ago in SitePal Platinum • updated by Gil Sideman 3 months ago 6

Hi, we recently registered on your web app, and we are currently using our 15 days trial our account is platinum with account id of 6672309.


We've been using the avatar and tts for a couple of days and it seems to work fine, but today its seems broken caused by with the following errors. 

This errors makes the avatar inconsistent, sometimes it works and then suddenly it wont, I did quick investigation and it appears this errors are the reason for the inconsistency.

"MEDIA_ERR_SRC_NOT_SUPPORTEDError!!!" 


"Database error: connect(10.200.131.11, cache, $Password) failed.
MySQL Error: ()
includes/oddlib/class.DB_MYSQL.inc: Session halted"


"Error: [107] Missing required parameter: Missing CS"

this errors are quite a disappointing as we are about to have our demo today and suddenly this errors. We hope to hear from you asap as to how we could fix this and proceed with our demo.


Thank you. 

Answer
Gil Sideman 3 months ago

Folks - 


The problem has been addressed.

We are not aware of any remaining issue at this time.

If you are still experiencing any sort of problem - please let us know.


Sincere apologies for the inconvenience this has caused.

Best,

Gil

0
Fixed

Mobile avatar have several problems

Bjorn 4 months ago • updated by Gil Sideman 4 months ago 10

 Dear SitePal,


I find many problems on mobile platforms.


1. AUTOPLAY.  

You say autoplay do not work on mobile devices.  First, this is surprising as for instance Facebook autoplay all my Videos on my FB Wall. Anyway, you say that play not is possible before user has interacted with page. 

QUESTION 1:  Does this mean that we may (have to) create a "Speek" button which by using JavaScript starts avatar speech?

QUESTION 2:  If so, how is the speech started?  There is no 'startSpeech' API call, only a 'stopSpeech' call.  Could the 'reply' API call be used? 
QUESTION 3:  I managed to start speech on avatar running on mobile by creating a button which in its JavaScript click event called 'sayText'.  But I had to press the button 3 times before speech was made!


2. MANUAL PLAY.

Manual play on mobile is possible, but I have to click the avatar 3 (!) times:  

    i.  First to get the play-icon to show.

   ii.  Then I click on the play icon without anything happening.

  iii.   Then on third click, the avatar starts speeking.

QUESTION 4: Why is there not a *large* play button that is visible from the start on mobile, and that accepts a *single* click to start?


SUMMARY:

*) Autoplay is not working.

*) Not able to start the avatar manually. e.g. from another button on the page.

*) Manual play is so cumbersome that most users will not understand how to do it.



Please help.  Mobile is an essential platform.  Only having an avatar being utilized by end-users on a PC platform is not an option.

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Under review

Issue with sayText

arin 1 week ago in SitePal Platinum • updated by Gil Sideman yesterday at 5:03 p.m. 12
0
Under review

scaricare scena

info347678 3 months ago in SitePal Gold • updated by Barbara 3 weeks ago 2
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Under review

Your service is down today

info 5 months ago in SitePal Silver • updated by Gil Sideman 5 months ago 2
0
Started

"Unlimited" streams

François 6 months ago in SitePal Platinum • updated by Gil Sideman 5 months ago 3