SitePal’s community support is here to offer support, solve problems, share ideas, and update our customers about the latest from SitePal!
0
Answered

Expressive Cue is not working

Adlane Yahiaoui 1 week ago updated by Gil Sideman 1 week ago 2

I tried to use Expressive Cues by using the french voices but it does not work, I used the french voices Florence with the function sayText(“Bonjour \\_Rires_01”,4,4,2);  I am using EngineID = 2. If you can provid with one example it

Answer
Gil Sideman 1 week ago

Yes - we are aware.

They expressive cues are being deprecated. We are working on another solution for this. 

Sorry about that - the documentation will be updated before long.

0
Under review

Eye lid wonky on left side.

KarleighBon 2 weeks ago updated by Gil Sideman 2 weeks ago 6

I have redone the model at least eight times and each time the round eyelid on the left side eye shows up too close to the nose. (left side as you are looking at the model) I am a returning customer and have always used this same model artwork and have seen it perfect before. Why is the left lid so round? Can you fix this? 

0
Answered

I have signed up with Bronze, and free trial..but cannot do anything...Cannot change face, cannot record voice, cannot test head...I cannot afford Gold, and Bronze is for what???

Maggi Carstairs 2 weeks ago in SitePal Bronze updated by Gil Sideman 2 weeks ago 2

Looks like Bronze is very basic....

I have downloaded flash, set up headphone for voice recording..

Looks like I will never be able to download my head....If I can amend the faces somewhat to sort of resemble me, it will be Ok..otherwise, I may have to stop wasting my time...

Please help, or tell me what to do... So far I cannot do anything...

Answer
Gil Sideman 2 weeks ago

Hello Maggi!

That does not sound quite right. Yes - Bronze is limited.

But it does allow you to select from a large collection of models (hundreds), including all our built-in 3D models, and customize them, to the extent possible with accessories.

It also allows you to record your own voice, or upload recorded audio from your computer for the character to speak.

You may publish and embed your character freely - no publish option is blocked; and you can create multiple Scenes to embed on multiple pages of your site, each one different from the other.


If you are having a problem with any of these features - we are here to help, and please ask me, or contact our support via the support page.

You are right in pointing out that the Photoface feature (to create your own character from a photo) is unavailable in Bronze. It is an advanced feature reserved for the Gold plan or higher. But that still leaves you plenty that you can do.

Hope this helps,

Gil

The SitePal Team

0
Answered

where to send Tax form

Maggi Carstairs 2 weeks ago in SitePal Platinum updated by Gil Sideman 2 weeks ago 2

I need to post my Tax information from from Australia..what address do I post it too.

Information says do not send it here.. post to Withholding agent..who is SitePal.

What is the address for posting the form please 

Answer
Gil Sideman 2 weeks ago

Hi Maggi - 


Why do you need to post your tax information?  We generally do not require it - except for the SitePal Affiliate program (where we need it to make payments to you)

Please email the information to billing@oddcast.com.


The SitePal product is developed, owned and operated by Oddcast Inc - a US company based in NYC.

Our address is - 

34 w 27th St NY NY 10001 

USA

Hope this helps - please let me know if I can be of any help.

Best,

Gil

0
Under review

Eye lid wonky on left side.

KarleighBon 2 weeks ago updated by Gil Sideman 2 weeks ago 6
0
Under review

How to embed a scene in angular

mumo-dev 1 month ago in SitePal Platinum updated by Gil Sideman 3 weeks ago 5
+1
Under review

avatar movement on mouse is not with respect to avatar position where it is displayed.

Parvez 7 months ago updated by Gil Sideman 6 months ago 3
+1
Under review

C# Windows form application avatar

Ahmed 1 year ago in SitePal Platinum updated by Gil Sideman 1 year ago 9
+1
Under review

pronucnciation control for TTS

joewalsh 2 years ago in SitePal Platinum updated by Gil Sideman 2 years ago 1