Issue with sayText
Hi,
Our sitepal ID is: 6745697, we are in our trial period.
sayText was working fine till we are working with simple text like, "Hello There" or "How are you"
Today while we test using a bit large text
"Hi Arin, Welcome to Cleard Life. I am stefanie. Your interview will start shortly"
it falls short. We are getting this error continuously.
Please suggest...we are out of time.
We experienced a problem this morning with one of our database clusters. The system is designed to be failsafe, with an automated failover mechanism built-in. Unfortunately the failover did not kick in this time & our team had to manually address the problem.
We are still investigating why this happened & how to better mitigate should this happen again - and will implement improvements as needed.
Apologies for the inconvenience this has caused.
Hi, We are trying to contact your from last 3 days, however didn't get any reply from your side. We want to buy avatar character creation with continuous TTS deploy on our cloud server for both website and phone support.
Hi, We are trying to contact your from last 3 days, however didn't get any reply from your side. We want to buy avatar character creation with continuous TTS deploy on our cloud server for both website and phone support.
Hello - we are available at support@sitepal.com and respond daily. How can I help you?
Hi -
Scenes would normally be embedded in your web page (not downloaded).
Click on the 'Publish' button to the right of the Scene in your SitePal account, to see available options.
One of them is 'Embed in web page' - select that option to embed the Scene in your web page.
If you are interested in generating & downloading a video - that option is not available with SitePal Gold - it requires extra cost. Please send a note to support@sitepal.com to find out more.
Hope this helps,
Gil
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Ciao -
Le scene verrebbero normalmente incorporate nella tua pagina web (non scaricate).
Fai clic sul pulsante "Pubblica" a destra della scena nel tuo account SitePal per visualizzare le opzioni disponibili.
Uno di questi è "Incorpora nella pagina Web": seleziona questa opzione per incorporare la scena nella tua pagina web.
Se sei interessato a generare e scaricare un video - questa opzione non è disponibile con SitePal Gold - richiede un costo aggiuntivo. Si prega di inviare una nota a support@sitepal.com per saperne di più.
Spero che questo ti aiuti,
Gil
AVATAR INCONSISTENCY!
Hi, we recently registered on your web app, and we are currently using our 15 days trial our account is platinum with account id of 6672309.
We've been using the avatar and tts for a couple of days and it seems to work fine, but today its seems broken caused by with the following errors.
This errors makes the avatar inconsistent, sometimes it works and then suddenly it wont, I did quick investigation and it appears this errors are the reason for the inconsistency.
"MEDIA_ERR_SRC_NOT_SUPPORTEDError!!!"
"Database error: connect(10.200.131.11, cache, $Password) failed.
MySQL Error: ()
includes/oddlib/class.DB_MYSQL.inc: Session halted"
"Error: [107] Missing required parameter: Missing CS"
this errors are quite a disappointing as we are about to have our demo today and suddenly this errors. We hope to hear from you asap as to how we could fix this and proceed with our demo.
Thank you.
Folks -
The problem has been addressed.
We are not aware of any remaining issue at this time.
If you are still experiencing any sort of problem - please let us know.
Sincere apologies for the inconvenience this has caused.
Best,
Gil
Customer support service by UserEcho
