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0
Answered

SitePal avatar is not responsive while it is zoomed in and Zoomed out in browser

tejashwinicp yesterday at 12:31 a.m. updated by Gil Sideman 6 hours ago 4

Hello Team my concern regarding the site pal avatar is , even after making SitePal avatar responsive while zooming in and zooming out the avatar is non responsive . It would be great if i get any reply on this query

Answer
Gil Sideman yesterday at 4:29 a.m.

Hello!

When copying the SitePal embed code, you need to turn ON the "responsive" option. With the responsive option turned ON your SitePal character's dimensions adjust automatically (as you would expect). 

There are several technical examples on our support examples page that demonstrate this behavior.

See for example - 

https://sitepal.com/api/examples/responsive.html


Please grab a fresh copy of your Scene's embed code - and verify that the 'responsive' option is ON.

Replace the embed code on your web page - and clear your browser cache. 

That should do it.


If it does not behave as expected after doing so - please send us a note to support@sitepal.com, and include a link to your web page where the problem can be seen. We will look into it and advise further.

Regards,

Gil

The SitePal Team


 

0
Answered

How to Locate my Library?

The Gumball Princess 6 days ago in SitePal Gold updated 6 days ago 3

Earlier this week I made a Spokesperson complete with text to speech. The link I copied takes me to her. I emailed tech support and they shared a screen shot that's she is there. I can't locate my library to find her.

Answer
Gil Sideman 6 days ago


Hello!

To locate your character library:

Select the Models tab in the editor - and then "my library".

Hope this helps,

Regards

Gil

0
Fixed

Multiple sayText() instructions are not queued even when interruptMode is turned off

Sami Nazzal 3 months ago in SitePal Gold updated by Gil Sideman 3 months ago 3

Multiple sayText() or sayAudio() calls to sitepal are not queued, and the last audio starts playing.
We have the interrupt mode disabled using the setStatus() call.

We have verified that the issue is at Sitepal's end. For quick demonstration, try it here on your API example for Enable/Disable playback queuing.
https://www.sitepal.com/api/examples/setstatus.html

Answer
Gil Sideman 3 months ago

Sami - 

A fix has been deployed for this problem.

Please take a look (you may need to clear your browser cache)

Thanks for alerting us. 

Gil

0
Fixed

Error when upload custom loader

AND ITALIA 5 months ago in SitePal Platinum updated by Gil Sideman 4 months ago 4

I'm try to upload my custom loader,

but i get back from backend an error with invalid column when saving to DB.

Image 212

Answer
Gil Sideman 4 months ago

Hello!


This issue has been fixed & verified. Apologies for the inconvenience.

Please try again to upload your custom loader & let us know if any problem is encountered.


Best regards,

Gil

The SitePal Team

0
Answered

say function to avatar

AND ITALIA 5 months ago in SitePal Platinum updated by Gil Sideman 5 months ago 4

Hello,

I'm try to send an method to the scene, but JS say me is not a function.

This is an example: https://jsfiddle.net/moku23/05ycdsvr/5/

Answer
Gil Sideman 5 months ago

Hello!

There is no function called say me or sayme or say.

There are three main speech functions that you should become familiar with - 

1. sayAudio - to speak previously uploaded or recorded audios

2. sayText - for realtime Text-to-Speech audio

3. sayAI - for user interaction with your SitePal Bot (or 3rd party bot)

To become more familiiar with using our API I recommend reading the introduction section in our Client API reference document on our support page.

Here is a direct link - 

https://www.sitepal.com/docs/vhost_API_Reference.pdf


On our support page - www.sitepal.com/support - you will also find links to dozens of technical examples demonstrating how to use our API. Please peruse those examples, and feel free to copy their source code to your own page to get started.

Regarding the test page you shared above - In your page you are trying to call the function saySilent (please look un in the reference doc what it does). But it will not work before your character has loaded. 

You should use the callback function vh_sceneLoaded to find out when it is safe to call the API.

Finally, if you have specific questions - please send us a note to support@sitepal.com - and we will be happy to look into and advise.

I hope this helps,

Gil

ps. great character!

0
Under review

inserting scene into mac powerpoint

jpastorurban 5 months ago in SitePal Silver updated by Gil Sideman 5 months ago 1
0
Under review

Unable to login after changing email

Ben Ng 2 years ago in SitePal Gold updated by Gil Sideman 2 years ago 1
0
Under review

TTS API stalls after a number of interactions, but not when running on localhost

jheno 3 years ago in SitePal Silver updated by Gil Sideman 3 years ago 2
0
Under review

I can't download video.(in annual Gold plan)

Vitaliy Vozniy 3 years ago in SitePal Gold updated by Gil Sideman 3 years ago 4