Under review

Hello!

I assume you mean ElfYourself.

(Elf on a Shelf is a different brand altogether)

If you made your purchase in the ElfYourself website - 

please send an email to elfyourself@oddcast,com

If you made your purchase in the ElfYourself mobile app - 

please send an email to support@elfyourselfmobile.com

And our team will help you out.

Thanks!

Gil