SitePal not working on Windows Server
Michael Flynn 11 years ago • updated 11 years ago • 18
Would there be a reason why SitePal avatars wouldn't work on Windows Server 2008 or 2003 on any browser, but would work on client machines?
Customer support service by UserEcho
Things I would look at first -
* Flash may not be installed
* The server may not have an audio card or audio drivers not configured (verify other audio plays)
Let me know if this ain't it
That's correct - if the computer has no sound, the SitePal avatar should load but cannot speak.
The attempt to speak will not complete. "talkended" callback will not be reached. "progress" callback will be called but will stay at zero.
if you wanted to you could detect this situation by monitoring the "progress" callback - if it continuously returns zero values - that is likely due to no audio support.
btw - this situation is extremely rare - web applications are not often run on computers without audio support.
Hope this helps,
You are right - theoretically.
But in practice we see no evidence of that.
With thousands of customers and millions of avatars delivered daily - we would know if this was an issue. It would seem that the percentage of end users without audio capability is miniscule.
Every desktop or laptop sold in the past 10 years and more comes with built-in audio capability. Whether connected to speakers or not - the machine itself has an audio card or chip - which is sufficient to ensure proper playback.
( Of course, without speakers users will not be able to hear - but there would be no error. )
We tested this internally on a computer with the sound card disabled - and we do in fact see the "vh_audioProgress" callback called repeatedly with 0%.
Please try loading this page & let me know what you see -
So my question is - do you see the progress callback when loading this on your server?
Iif you do - does it display continuous 0 progress?
If so - you can use that fact to identify no audio card and show an alert.
No this example is not with TTS, but it works with TTS the exact same way.
I dont see any kind of progress callback, not sure what you mean by that. The vh_audioProgress never gets hit returning any kind of percentage.
sorry for not being clear.
To clarify -
I tried your example page multiple times.
Your code does not call the vh_audioProgress callback regardless of whether audio capability is enabled on the computer.
This means the code on your page is not properly formulated. You need to fix it.
Again - look at our example at -
This demonstrates that the callback is called when properly setup.
Hope this helps.
do you now see the callbacks with zero % value?
can you use this to identify the missing audio support?