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Avatar doesn't appear on Window 7.

10 years ago • updated by 10 years ago • 1

When I play the TTS on Window 7 OS, in some occasion, the Avatar doesn't appear on the screen, but the TTS works though. How can I solve this matter? Please kindly answer~

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10 years ago

Hello Winstone -

We test our programs on Windows 7 all the time. This issue could be a problem with your browser configuration, or some conflict within your web page.

Please post a link to your web page (where your SitePal is embedded), to allow us to review and advise.

At the same time - suggest clearing browser cache & cookies and then trying again. See if the problem recurs.
Try loading one of our examples (in the SitePal support section) and see if ithe problem happens then.
Best,
Gil

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