Can't create my 3d avatar

Hi Rivka -
I assume this is the image you are trying to use
It is not a very good candidate photo - face looking sideways, shadows over the face (non-uniform lighting) and forehead is obscured.
Also, the hat is protruding far and wide - all of which may cause sub-par results.
That said - it should not time out. So we're looking into the timeout & will advise.
At the same time please see if you can find a better image to use.
Regards,
Gil

Dear Rivqa,
Please try to resize the JPEG image, File size limit is 8MB.
Let me know if you still having the problem.

Regards,
Sumit

Thanks in meantime I will try to find a more suitable image. It is second I have tried. Forgot to mention that.

Thank you I will try resizing and if that doesn't work onto another image.