Reoccurring charges on card but no signs of a paid account anywhere.

No they did not. But what will happen if the charges don't stop now that my card is inactive? It's a real headache

Someone apparently signed up to our service with your card. If it was not you - then that person may have signed up for other services (or purchased goods etc).

That's why you did well cancelling your card - and your cc company should prevent any further charges (now that you told them that your card has been compromised).

Regardless - I suggest to follow up, locate the account and disable it.

Best,

Gil

is that what you found out? I just emailed support with my last 4 digits of my card. Hopefully I can rest easy now. My intent was to try your product, not to be billed for something I never paid for

No -

I had not yet looked into any detailed account information when I made that comment.

But from your further note it would appear that you yourself signed up to SitePal - and thus your credit card information was not compromised - and there was therefore no reason for you to cancel your cc.

If you want to cancel your subscription at any point - you can do so in your "Account Info" page - or you can send us a note and we will take care of it for you. Of course - we do need to identify your account, which requires the email address you used to login.

I checked in with support - and we did identify your account by using the cc last 4 digits. Autobilling is now disabled - and we will refund the most recent charge (per our 30 day money back guaranty).

Hope this helps,

Best,

Gil

yes but I did not know my old account with my girlfriends email (misssherrioconnor) was the one being charged. But I am glad this has been resolved and hope there are no further issues. I appreciate the hel