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Reoccurring charges on card but no signs of a paid account anywhere.
I have contacted support and they insist I have only a free account and an inactive account. I have since took this to my bank and am getting a new card. Do reoccurring payments eventually stop or does it keep renewing? I hope getting a new card will make the charges stop but that's why I'm asking. I'm tired of having money stolen from me
Answer
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Hi Steven -
Very sorry about the inconvenience.
If we were able to locate the account we could disable billing for that account.
Did our support ask you for the last 4 digits of your card? This may help us identify the account.
If we did not ask - please send this info to support & we will look into it right away.
Not sure what happened - but we'd like to do anything we can to help.
Best,
Gil
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No they did not. But what will happen if the charges don't stop now that my card is inactive? It's a real headache
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Someone apparently signed up to our service with your card. If it was not you - then that person may have signed up for other services (or purchased goods etc).
That's why you did well cancelling your card - and your cc company should prevent any further charges (now that you told them that your card has been compromised).
Regardless - I suggest to follow up, locate the account and disable it.
Best,
Gil
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is that what you found out? I just emailed support with my last 4 digits of my card. Hopefully I can rest easy now. My intent was to try your product, not to be billed for something I never paid for
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No -
I had not yet looked into any detailed account information when I made that comment.
But from your further note it would appear that you yourself signed up to SitePal - and thus your credit card information was not compromised - and there was therefore no reason for you to cancel your cc.
If you want to cancel your subscription at any point - you can do so in your "Account Info" page - or you can send us a note and we will take care of it for you. Of course - we do need to identify your account, which requires the email address you used to login.
I checked in with support - and we did identify your account by using the cc last 4 digits. Autobilling is now disabled - and we will refund the most recent charge (per our 30 day money back guaranty).
Hope this helps,
Best,
Gil
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yes but I did not know my old account with my girlfriends email (misssherrioconnor) was the one being charged. But I am glad this has been resolved and hope there are no further issues. I appreciate the hel
Customer support service by UserEcho
Hi Steven -
Very sorry about the inconvenience.
If we were able to locate the account we could disable billing for that account.
Did our support ask you for the last 4 digits of your card? This may help us identify the account.
If we did not ask - please send this info to support & we will look into it right away.
Not sure what happened - but we'd like to do anything we can to help.
Best,
Gil