Jazon Samillano 12 years ago • updated by Gil Sideman 6 years ago • 11
Hello SitePal Team. From 12:30am to 12:40am PST, my SitePal scenes take between 30 to 45 seconds to load! There's nothing wrong with my Internet connection because all other sites load super fast. I notice this as a daily occurrence, and it seems to happen at the same time every day. It's happening now as I type this post. Is this an expected SitePal downtime? If not, is there something wrong with my account? Thanks for your help.
Customer support service by UserEcho
This is curious and not expected behavior. It might be a one time anomaly, or it may be related to nightly maintenance tasks on our servers that take place at that hour. We will look into it - will advise further when I have more info.
Please let us know if you notice this problem again.
Thanks for following up with additional information.
To be clear - this is not "scheduled downtime" - but seems to be an unintended disruption that may be the result of scheduled nightly maintenance.
We are looking into this to confirm and hopefully resolve asap. I will advise when we know more - please allow several days.
do you ever see this problem on a day on which the Scene has not been updated?
By "updated" I mean, change to audio or change to character or any other attribute of the Scene.
please let me know, thanx
We concluded our internal review.
The 3:30 AM EST service disruption is due to an Oddcast internal "housekeeping" process that runs at that time.
Our findings are that the disruption -
a. lasts up to 15 min.
b. only affects Scenes that were updated within the past 24 hours.
We also noticed that the problem is not consistent - meaning that some nights it is not noticeable.
We are implementing today a quick optimization that should reduce the period of disruption by about 20%. This will be in place by end of day.
We will be working over the next 2 to 3 weeks to update our procedures and eliminate this problem altogether.
Thank you for reporting the problem and for your patience.
We have optimized our nightly maintenance process - and believe that process no longer has any noticeable effect.
Please let me know if you still see any anomaly at 00:30 PST.
I know that this tread is too old, but now I have the same issue that described in start post. You can check it by visiting my website www.SEOconsult.ca, and check loading time.
Hi Dmitry -
I reviewed your site and I did not see a SitePal character.
On which page is it - and what exactly is the problem?
Please explain in more detail - thanks!