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Ideas
how to log in and cancel it?
Dear,
sorry,
It said 15 days free, but I already get the bill "around 20 US dollar".
And, I didn't get any welcome letter, so I can't log in.
Now, I want to cancel it. How to do?
My id is "a860423b567@gmail.com Cindy
Answer
hello,
good!
So do I have to ask "support@oddcast.com" to help me to log in, right? If they didn't reply me, how to do? could you help me to cancel this account?
Thank you very much.
Cindy
Hello -
The entry you saw on your credit card - is an authorization - not a charge, and we use this technique so that we may be able to charge you in 15 days without storing any of your credit card information.
So - we did not yet charge you, but we can cancel the authorization if you like, and at the same time help you to login to your account. Please send a note to support@oddcast.com and we will help you out with both.
Best,
Gil
The SitePal Team
hello Gil,
So do I have to ask "support@oddcast.com" to help me to log in, right? If they didn't reply me, how to do? could you help me to cancel this account?
Thank you very much.
Cindy
Cindy - they will reply within a day at the most - thanks for your patience.
Regards
Gil
Customer support service by UserEcho
Hello -
The entry you saw on your credit card - is an authorization - not a charge, and we use this technique so that we may be able to charge you in 15 days without storing any of your credit card information.
So - we did not yet charge you, but we can cancel the authorization if you like, and at the same time help you to login to your account. Please send a note to support@oddcast.com and we will help you out with both.
Best,
Gil
The SitePal Team