I assume you mean ElfYourself.
(Elf on a Shelf is a different brand altogether)
If you made your purchase in the ElfYourself website -
please send an email to elfyourself@oddcast,com
If you made your purchase in the ElfYourself mobile app -
please send an email to firstname.lastname@example.org
And our team will help you out.
Customer support service by UserEcho