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Safari Browser | Audio Requires User Input NotAllowedError: The request is not allowed by the user agent or the platform in the current context, possibly because the user denied permission.Error!!!

Sami Nazzal 2 years ago in SitePal Gold • updated by Gil Sideman 2 years ago • 3

We're getting this issue only on the safari browser


Audio Requires User Input NotAllowedError: The request is not allowed by the user agent or the platform in the current context, possibly because the user denied permission.Error!!!


The user already interacted with DOM. Also, we've disabled scene controls like play and pause.  How can we fix it

Sami Nazzal 2 years ago

Under review
Gil Sideman 2 years ago

Hi Sami, 

We need to see what you are trying to do (exactly) in order to be able to advise & assist.

Please send us a link to your web page, where the problem can be seen - to support@sitepal.com - and explain how to recreate the problem.

In general, Safari is stricter in its interpretation of permissible conditions for audio playback. This is a known issue. Please read our API Reference Introduction section "Play on Load" - with a special note on Safari browser, you may find it helpful.

As noted, we'll need to see your page to comment and advise further.

Regards

Gil

The SitePal Team

Gil Sideman 2 years ago

Hi Sami - 

Did you reach out to our support & provide a link to your page? 

Let me know,

Best,

Gil

Customer support service by UserEcho