Your comments

I just checked again and the icon is back and talking.

Thank you for your help.
Can you send me your email address? I can send a URL to your email to see if you can get to it. I cannot post it here.
It is an internal web page.
the upper right should be our Site Pal avatar

Can this file be saved off as a separate PNG or JPG file that I can then give to Marketing for insertion in a Word document?