It is a case where as a Platinum member, we should get Platinum support. And yet it is the same slow response from just 1 guy (A...) most time no response or 1 week later.

Cant believe it - if we are to abandon using SitePal because of lack of any meaningful support, we would still have waisted countless working weeks.

Please provide an acceptable SLA for your top line product or you may not have renewals.