Under review

The scene is embedded on a domain that is not enabled in your account.

14 hours ago in SitePal Platinum • updated 9 hours ago • 3

Hello,

I am getting this error: "The scene is embedded on a domain that is not enabled in your account." on my website.

However, my domains are registered in my platinum account and the account in the embedded code is mine.

The domain points to an EC2 instance in AWS.

When I used the ip address as a domain in both sitepal and the url, it all works fine.

Any advice?

Vote

Under review

Hello Francisco -

It could be any of a number of issues.

Please send us a note to support@sitepal.com - with a the link to your page where the problem can be seen.

Once we see the problem we should be able to quickly determine the reason and advise.

Standing by,

Gil

The SitePal Team

Also, I want to add more domains (I should be able to with a platinum plan), but I get that two is the limit.

Is there something wrong with my account maybe?

Will do