SitePal’s community support is here to offer support, solve problems, share ideas, and update our customers about the latest from SitePal!
+2
Answered

Sitepal Avatar use within an HTTPS environment

Justin 7 years ago in SitePal Platinum • updated by Gil Sideman 1 year ago 16
How can I use Sitepal Avatars within a secure environment? HTTPS over port 443? We have an application that allows for clients to log into our system and on their own page, see an avatar. the problem we have is that now when they log in, and see the avatar, the box states that the avatar is not secure and poses a security threat. how can we make the avatar come over a secure port? or , can we host the avatar's on our own local servers?
features
+2
Fixed

Can't get anyone to respond

Laureen Ulloa 6 years ago in SitePal Platinum • updated by Gil 5 years ago 20
My company is very interested in your product, but I can't seem to get anyone from the sales or support team to return my emails or calls. Now, I've been charged for the product and don't want to buy it, but I can't get you to refund my money or even respond to my email. It really is a huge shame, because you have a great product - just not the support to back it up. If someone could please respond to me, I would greatly appreciate it.
Laureen Ulloa
laureen@dalton-education.com
Answer
Gil 6 years ago
Dany, Eric -
I looked into it, here's what I found.

Eric -
You sent a note to our Sales on June 23rd. That note was missed - and I do apologize. We do not have a record of any note sent to Support, or any other note from you since June 23rd.
Please let me know how we can help - it will be my pleasure to try to assist.
btw - Sales communication was moved to a new ticketing system last week - as a direct result of your problem report above.

Dany -
We have a record of 10 tickets over some months. Of these 10 tickets, 7 were responded to within 2 days (per our support policy) - in most of cases within a few hours. The three other cases took 3 or 4 days to respond. I looked into each case, and in all of them the delay was due to the need to investigate and refer the issue to engineering for clarification.
I instructed Support to advise the client in such cases that the ticket is being looked at and provide an ETA. I do apologize for not having done so.
Also - kindly allow for the time difference (Korea vs NY) - even in best case scenario you should expect several hours delay.
Regarding your current open ticket - support is looking into it & will advise shortly if not already done so..

BTW - Laureen's case (above in this thread) has been taken offline to a direct discussion between her & me.

Bottom line - we are here & we want to help!
( Eric - please send us another note to sales@sitepal.com - or let me know in this forum how I can help or how to contact you directly )

Best,
Gil
SitePal Team
+2
Answered

How can I become a tts voice?

Mike Kaiser 6 years ago in SitePal Platinum • updated by joewalsh 1 year ago 2
Cool site! Is there a way I can upload my own voice to use with the tts? I don't want to record new messages, but rather become one of the voices that can be programmed with tts. Thanks!
voice talent custom tts
+1
Fixed

AVATAR INCONSISTENCY!

Bran 7 months ago in SitePal Platinum • updated by Gil Sideman 7 months ago 6

Hi, we recently registered on your web app, and we are currently using our 15 days trial our account is platinum with account id of 6672309.


We've been using the avatar and tts for a couple of days and it seems to work fine, but today its seems broken caused by with the following errors. 

This errors makes the avatar inconsistent, sometimes it works and then suddenly it wont, I did quick investigation and it appears this errors are the reason for the inconsistency.

"MEDIA_ERR_SRC_NOT_SUPPORTEDError!!!" 


"Database error: connect(10.200.131.11, cache, $Password) failed.
MySQL Error: ()
includes/oddlib/class.DB_MYSQL.inc: Session halted"


"Error: [107] Missing required parameter: Missing CS"

this errors are quite a disappointing as we are about to have our demo today and suddenly this errors. We hope to hear from you asap as to how we could fix this and proceed with our demo.


Thank you. 

Answer
Gil Sideman 7 months ago

Folks - 


The problem has been addressed.

We are not aware of any remaining issue at this time.

If you are still experiencing any sort of problem - please let us know.


Sincere apologies for the inconvenience this has caused.

Best,

Gil

+1
Fixed

Internet Browser problem

Winstone 2 years ago in SitePal Platinum • updated by Gil Sideman 2 years ago 5

I am a Platinum Gold user. I am using your TTS service for language education site. Your TTS was operated on internet browsers whose viersion are less than 12. But from today, it seems that your TTS doesn't work on the internet broswers whose version are less than 12. But most of our customers use window XP or window 7 which don't support internet browser 12. So we can't use your TTS service on our website any more. Was that done by your company? or Is it a problem which was made apart from your company. What should I do to solve this matter? Please advise urgently!!!

Answer
Gil Sideman 2 years ago

Hi Trevor, Winstone and all -

We've identified and fixed the problem.

It was introduced inadvertently by a software update that we had carried out.

Now fixed - please verify and let is know if you still see a problem with any version of IE

apologies for the inconvenience this may have caused.

Regards

Gil

+1
Under review

Integrator Access - mngExportVideo

Sahil Sharma 4 years ago in SitePal Platinum • updated by Sumit B 4 years ago 5
Hi,

I am trying to call the mngExportVideo API as listed in the Oddcast Account Management API documentation. We have a platinum account. Everytime I call the API I get the following error.

<RESPONSE><Status>1</Status><Error>authentication failed, or user has no permissions for specified operation.</Error></RESPONSE>

What I am really trying to do is, I have created a scene using mngAddScene API. Once the scene is created, it works fine in the browser but when I access the same scene on a mobile device I get a 404 video not found.


Hence, I realised I might need to export the video before I use it on the mobile but I get the above error.

Can someone please suggest what am I doing wrong and what can i do to fix it.

Thanks
+1
Fixed

Scene is playing audio not present

gianfranco de villa 6 years ago in SitePal Platinum • updated by Gil 6 years ago 5
Hi Gil,
finally, after six months, we are ready with our mobile app.

So, with procedure in our server, using api mngCreateTTSAudio, we change audio for scene and, with api mngEmbedScene we retrieve code to insert in html/js.

All work fine...apparently, but the scene is playing an audio that is not existing: was deleted because consumed from user.

At moment I have 10 audio : 6 fixed and invariable, and 4 created with mngCreateTTSAudio. The scenes are correcty connected with those audio (one to one), but playing scenes they play audio not present in audio list.

Can you help me ?

Thanks.
Gianfranco
Answer
Gil 6 years ago
Gianfranco -

As noted above - we have been working on an improvement that would ensure that when a scene is updated (via API or any means) - the Scene's video representation on iOS will be updated quickly.

We deployed an update today that dramatically improves the situation.
The video is now updated within up to two minutes (worst case) - but in about 1 minute in most cases.

We cannot avoid some lag time - because the system requires time to generate the video.

Hope this helps.
Regards
Gil
+1
Answered

how to get bot name using javascript?

Hamed 5 years ago in SitePal Platinum • updated 5 years ago 2
I want to get the value of the bot name and other variables using a javascript code inside my personal webpage. Do you have any solution?
+1
Answered

When does the upgraded package start to function?

Winstone Choi 4 years ago in SitePal Platinum • updated by Gil 4 years ago 3
I purchased Gold Package and its expiration date is due on 25th of June. Today, I found that my Gold Package's stream is empty. So I upgraded my account (4179769) onto Platinum (1 year purchase) and paid for that. (Invoice # 5385578). But my account's stream is still empty. When does upgraded Platinum package start? Does it start from 25th of June? Do I have to refill some streams for me to use my account until Gold Package's expiration date comes? If I want to activate my Platinum Package right not, What should I do?
+1
Fixed

AIMC Bot not working properly

gianlombard 6 years ago in SitePal Platinum • updated by Gil 6 years ago 3
I built a scene as well as an avatar bot according to the video directions. The avatar works properly within Sitepal. The problem is; When I publish the scene to my website, the scene comes up properly but when I type questions into the text box the avatar does not respond. Once again, the bot avatar responds to any question I type into the text box withing Sitepal, but not on my website. I would appreciate any response. I have sent this question into the Sitepal help desk and have not received any reply as of yet.

Thank you,

Anthony
platinum bot aimc