Licensed Domain Not Updating – Still Getting Domain Error
Hi,
I’m having an issue with my Licensed Domain settings and I’m hoping someone can help.
Yesterday, I updated the licensed domain in my SitePal account. However:
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The scene still works on the old domain, and
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On the new domain, I get the following error:
"The scene is embedded on a domain that is not enabled in your account."
Since the page where this happens is restricted, I can’t share a direct link.
I’ve already confirmed that the new domain is correctly listed under Licensed Domains, but the problem persists.
Is there anything else I should check, or could this be a propagation issue on SitePal’s side?
Any help would be appreciated — I also contacted support but haven’t received a reply yet.
Thanks!
Tiago Jesus
Customer support service by UserEcho
Hello Tiago!
This is Odd.
We've cleared some network caching - which may fix this.
Please try again - but clear your browser cache just in case data is locally cached.
Let me know how goes
Regards
Gil
The SitePal Team