0
Under review

Licensed Domain Not Updating – Still Getting Domain Error

Tiago Jesus 2 days ago in SitePal Gold updated by Gil Sideman 2 days ago 1

Hi,

I’m having an issue with my Licensed Domain settings and I’m hoping someone can help.

Yesterday, I updated the licensed domain in my SitePal account. However:

  • The scene still works on the old domain, and

  • On the new domain, I get the following error:
    "The scene is embedded on a domain that is not enabled in your account."

Since the page where this happens is restricted, I can’t share a direct link.

I’ve already confirmed that the new domain is correctly listed under Licensed Domains, but the problem persists.
Is there anything else I should check, or could this be a propagation issue on SitePal’s side?

Any help would be appreciated — I also contacted support but haven’t received a reply yet.

Thanks!
Tiago Jesus

Under review

Hello Tiago!

This is Odd. 

We've cleared some network caching - which may fix this.


Please try again - but clear your browser cache just in case data is locally cached.


Let me know how goes

Regards

Gil 

The SitePal Team