+1
Answered

Maximum number of Audios reached.

John 8 years ago in SitePal Silver updated by Jesse 8 years ago 2
I have received a message "you have reached the maximum number of audios for your account, please delete one to add one ". I am on a silver package. I cannot see where there is a restriction on the number of audios allowed, I am well within my audio streams allowance. thanks.
audios

Answer

John -
There are technical (not license) limits set in place to safeguard performance. There is some flexibility within these limits - and our policy is to extend them to those who need more.
Please send a note to support@sitepal.com and we will increase the allotment for your account.
Sorry about any inconvenience and thanks for understanding,
Gil
SitePal Team
Hi John,

You are absolutely right - there is no restriction on the number of audios you can create with your package. At the sane time, the system requires a numerical limit.

The number of audios you create is not related to your stream usage.

Please send a note to support@sitepal.com with your account info, and we'll be happy to increase the limit and allow you to create as many audios as you need.

Jesse
The SitePal Team