Creating 3d avatar. Session Times Out

Rivqa 10 years ago in SitePal Gold updated 10 years ago 2
I'm having trouble creating a 3d avatar. I keep getting a message that my session is timed out before I can finish. What could cause this?
3d avatar session timing out
Dear Rivqa,
Please check the image format - JPEG
File size limit- 8mb
Try to take a screen shot of the error message and post here

Thanks I will check both size and image format.