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Can't Post Video
I Cant upload my wmv video file... is 400x300.. a little over 2MB.... WATS THE DAMN PROBLEM!?!?!?
Answer
Brittney -
I assume you are trying to upload a background.
Our QA reviewed the uploading wmv video as background, and we could not recreate a problem - worked ok for us.
This seems to indicate the problem may specific to the video you are trying to upload. That does not mean something is wrong with the video - but it may be a variant that for some reason we do not support.
It would be great if you could send us the video to support@sitepal.com, together with your account id - and we will look into it and advise further.
We should be able to get the video uploaded to your account for you.
Regards
Gil
SitePal Team
I assume you are trying to upload a background.
Our QA reviewed the uploading wmv video as background, and we could not recreate a problem - worked ok for us.
This seems to indicate the problem may specific to the video you are trying to upload. That does not mean something is wrong with the video - but it may be a variant that for some reason we do not support.
It would be great if you could send us the video to support@sitepal.com, together with your account id - and we will look into it and advise further.
We should be able to get the video uploaded to your account for you.
Regards
Gil
SitePal Team
Customer support service by UserEcho
