I purchased Gold Package and its expiration date is due on 25th of June. Today, I found that my Gold Package's stream is empty. So I upgraded my account (4179769) onto Platinum (1 year purchase) and paid for that. (Invoice # 5385578). But my account's stream is still empty. When does upgraded Platinum package start? Does it start from 25th of June? Do I have to refill some streams for me to use my account until Gold Package's expiration date comes? If I want to activate my Platinum Package right not, What should I do?
Customer support service by UserEcho