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When does the upgraded package start to function?
I purchased Gold Package and its expiration date is due on 25th of June. Today, I found that my Gold Package's stream is empty. So I upgraded my account (4179769) onto Platinum (1 year purchase) and paid for that. (Invoice # 5385578). But my account's stream is still empty. When does upgraded Platinum package start? Does it start from 25th of June? Do I have to refill some streams for me to use my account until Gold Package's expiration date comes? If I want to activate my Platinum Package right not, What should I do?
Customer support service by UserEcho
I see from your usage pattern that the Platinum package is definitely the right choice in your case - it will be more economical than purchasing additional streams each time they run out (and more convenient)
It does take a few minutes or more for a Platinum upgrade to be applied to your account and affect your Scenes. You may also need to refresh your browser or clear browser cache in order to see it working.
I reviewed your account and I noticed that immediately after you made the Platinum upgrade you made additional stream purchases as well as a a second annual extension.
Because the Platinum package comes with *unlimited* streams, there should not have been any need for you to purchase streams after you upgraded.
We will refund these additional purchases for you - our support team will send you a note with detailed information about the purchases being refunded.
I assume everything is working properly now? if you still see a problem please clear your browser cache.
Best Regards
Gil
SitePal Team
Today, I got a message from my card company that shows my double payment for the VOKIE product. I was worried and came to Sidepal and found out that you had already given a correction to my payment. Thanks much again~ ^^