- General
- SitePal Platinum
-
Questions
+1
Answered
Regarding Refund Invoices Matter
Please check if those invoices (# 538633, # 538634, # 538635) are in process or not. They are all refund invoices. My card company's record shows that I still have to pay for them. I think 7 days have passed away since those refund invoices were issued from your side. Please ask the person in charge of accounting if he or she has processed the refund invoices or not. Looking forward to hearing from you soon.
Customer support service by UserEcho
I already doublechecked when we discussed last week - the refund was issued on June 24th.
Send a quick note to support@sitepal.com and ask to please forward to Gil - and I'll send you by email screen shots of the refund from our paypal account - I don't want to post them here.
Best,
Gil
As you asked me to do, I sent below mail to to check if what is happening to the refund invoices. But there was no reply from your support team to this mail. My one-year platinum gold package was doubled paid by my credit card, and your invoice said that refund was made 1 week ago. But, my card company still say that I have to pay all the purchase. Please check if the refund invoice was properly issued on your accounting team. Or let them send me a related mail regarding the refund.
--------------------------------------------------------------------------------------------
I am a Platinum Gold user.
My payment for the package was double paid and you issued refund invoices a few days ago. Please check if those invoices (# 538633, # 538634, # 538635) are in process or not. They are all refund invoices. My card company's record shows that I still have to pay for them. I think 7 days have passed away since those refund invoices were issued from your side. Please let me know what is going on the refund invoices and forward it to Gil, so that he can send me by email screen shots of the refund from your paypal account.
Looking forward to hearing from your soon.
Winstone Choi
I responded to your email (yesterday) and sent you a record of our refund transaction from June 24.
As mentioned previously I wish there was more we could do. The refund was issued and concluded on our end - and it is now up to your bank to issue the refund to your account, which I hope will be forthcoming any moment.
Best,
Gil
Your refund was processed much earlier than I made a question about that here.
Your action and respond was very quick and I thank you very much for that and
your kind support. ^^