Mary 6 years ago in SitePal Silver • updated by Gil Sideman 6 years ago • 4
I emailed customer support two days ago about some difficulty I was experiencing embedding an avator into a PowerPoint presentation. I have not heard from them yet. Has anyone else experienced this kind of delay? Is there a way to talk to a representative directly? If so, how?
Customer support service by UserEcho
Hi Mary -
This is not typical. We normally respond on the same day - or the next business day at worst. However emails sometimes are diverted to spam and we miss them. I'll have support look for your email - but please resend now to email@example.com.
Gold and Platinum customers have access to our phone support.
Hi Mary - the support team reviewed all tickets that came in in the last few days and did not locate your note. Please send again to firstname.lastname@example.org.
Hello, are there humans at SitePal? Some days ago I asked to renew my silver account as bronze (downgrade) while keeping my characters (or moving them to another bronze account I have) but I got no reply.
Some months ago, I had asked if there were discounts at that time, and they did not reply.
Hi - if we did not respond, it is because we did not get your email. We respond to all incoming queries - I guarantee it.
To ensure that your email is not blocked by spam filters - please use our support form here -