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Character Unavailable
I am getting Character Unavailable when I try to preview my scene when trying to publish. The scene works great when I preview the scene. I have a gold account and it is active. Can someone please help point us in the right direction on how to fix this issue?
Answer
Dave,
Can you please post a link to the page where the problem is evident?
We will look into & advise
Gil
SitePal Team
Can you please post a link to the page where the problem is evident?
We will look into & advise
Gil
SitePal Team
Here's the issue -
"Secure Playback" attribute is turned ON for your account.
When you do that, playback will only work on any of the "licensed domains" that you define in your account - it is a security measure.
The domain "topmlmsoftware.com" is not defined as a licenced domain - hence the Scene won't load
Your options -
* Add a licensed domain for "topmlmsoftware.com"
or
* Turn off "Secure Playback"
Both of these updates can be done in your "Account" page.
As a side note - Secure Playback is not strictly necessary - which is why it is OFF by default . We provide it as an option for your consideration.
Regards
Gil
"Secure Playback" attribute is turned ON for your account.
When you do that, playback will only work on any of the "licensed domains" that you define in your account - it is a security measure.
The domain "topmlmsoftware.com" is not defined as a licenced domain - hence the Scene won't load
Your options -
* Add a licensed domain for "topmlmsoftware.com"
or
* Turn off "Secure Playback"
Both of these updates can be done in your "Account" page.
As a side note - Secure Playback is not strictly necessary - which is why it is OFF by default . We provide it as an option for your consideration.
Regards
Gil
Customer support service by UserEcho
