Hello Gurpreet !

Can you post a link to your test page (or live page) where the problem can be seen? 

We'll take a look at it asap.

Can you recreate either problem in these technical examples which demonstrate using dynamicResize ?

https://sitepal.com/api/examples/resize3D.html

https://sitepal.com/api/examples/resize_2.html

Please try and let us know.

If you prefer not to share your web page URL here - send us a note to support@sitepal.com

Best,

Gil

The SitePal Team

Hello Gurpreet -
Please see 'Error Handling' section in the Client API Reference doc's Introduction. p. 7 here - https://www.sitepal.com/docs/SitePal_API_Reference.pdf

As you can see - we do not provide everything you ask about programmatically.But speech functions do return status codes which makes it possible for you to log failures and create your own notification mechanism.

Separately, we can add you to our automated system notifications list. This mechanism runs unit tests on all systems every few minutes and sends out automated alerts in case of failure.

If interested - pls send a note to support@sitepal.com

Regards,

Gil

Hello!

When account is about to expire, if autobilling is not enabled - emails are sent to the account admins in advance of pending expiration.

The same is true when available streams are in decline and about to be exhausted. We send account admins email notifications in the days prior the expected deactivation.

If auto-billing fails, we send an email notice as well (and automatically apply a 7 day grace period to avoid discontinuation of service. 

We also send email notifications on the days following account deactivation as a reminder. 

So please verify that the account admin email reaches you.

If you need your email to be added as an additional admin to your account (just so you can receive notifications), please contact SitePal support & we will take care of that for you.

Regarding the possibility of a system failure - we have our internal mechanism running self tests continuously.  We have considered allowing users to add themselves to the same alert system - but this capability is not yet ready.

I hope this helps,

Gil

Hello Alexandre - 

Looking at the console output you provided - I see that 'acc' parameter appears to be undefined.

vhost_embed_functions_v4.php?acc=undefined&js=1:1190:11

Please check your web page source code.

It is impossible for me to know whether the embed code in your page is invalid without looking at the page source code. So I'm just raising this as a possibility.

It is also possible that the embed code is perfectly fine, and some other error is causing this.

If the embed code in your page is invalid then please copy a fresh version of the embed code from your SitePal account and replace in your page.

If that's not the case - then please share with me a link to your page so I can see the problem and we will investigate asap.

Best,

Gil

Alexandre - 

I visited your web page but hit a login wall.

Can you please provide credentials & instructions to allow us to review the problem?

We just deployed an update - please check again after clearing your browser cache.

If the problem still happens - pls let me know & pls provide a link to your web page where the problem can be seen.

LMK - thanks,

Gil

Hello Alexandre! 

We are not currently aware of any general issue. SitePal seems to be working fine across the board.

Please share with us a link to any web page where you see a problem & we will look into it asap & advise.

We're standing by.

Regards,

Gil

The SitePal Team