Hi Francisco,

I can't be sure whether Vivek followed up with our support, as suggested, without checking support logs & correspondence. 

But had he followed up - I'm sure it was resolved.

Regardless - the most likely reason for the problem described above is invalid parameters or text input. 

We would have needed to see his working example to know for certain.

btw - 

You might wonder - how can text input be invalid?  Well, it turns out there are a number of ways that text input can cause failure. Here are a handful - 

1. empty text

2. unpronounceable - eg.  'aaaaaaaaaaaaa'  

3. some special (usually non-printing) characters can cause certain voices to fail

4. text input language does not match specified voice (eg Japanese text with an English voice)

5. broken or invalid SSML tags

Hope this helps,

Gil

Hello Francisco!

The parameters you are using for the say text call appear to be invalid.

EID (the engine ID)  is 91 - there is no such engine. 

I think you have the EID and VID switched.  The Google 3rd party engine is 11.

If you switch those two values in the API call it should work fine.

Please check & let me know if I can further assist.

Regards,

Gil

The SitePal Team

Hello Emanuele!

We're not seeing a problem at this time - and our logs are not showing any disruption of service that coincides with your post.

We have automated unit tests running continuously logging the uptime of every aspect of our service (including TTS of course). 

I'm not at all disputing that you experienced a problem - but the problem you saw may have been specific to your location.
Possibly an ISP network or peering failure impacting access to the AWS cloud where our services are hosted (it happens...)

Another possibility is that a specific voice is failing that we are not aware of (our unit tests do not test every voice).

Are you still experiencing an issue? 

Checkout our voices here - https://ttsdemo.com/

and here - Cloud-Based Text to Speech API

Let me know what language and voice and we will check it out asap.

Regards,

Gil 

The SitePal Team

Thanx for reporting the issue. We see the problem. 

We're looking into it and will advise asap.

Regards,

Gil

The SitePal Team

Hello Gurpreet !

Can you post a link to your test page (or live page) where the problem can be seen? 

We'll take a look at it asap.

Can you recreate either problem in these technical examples which demonstrate using dynamicResize ?

https://sitepal.com/api/examples/resize3D.html

https://sitepal.com/api/examples/resize_2.html

Please try and let us know.

If you prefer not to share your web page URL here - send us a note to support@sitepal.com

Best,

Gil

The SitePal Team

Hello Gurpreet -
Please see 'Error Handling' section in the Client API Reference doc's Introduction. p. 7 here - https://www.sitepal.com/docs/SitePal_API_Reference.pdf

As you can see - we do not provide everything you ask about programmatically.But speech functions do return status codes which makes it possible for you to log failures and create your own notification mechanism.

Separately, we can add you to our automated system notifications list. This mechanism runs unit tests on all systems every few minutes and sends out automated alerts in case of failure.

If interested - pls send a note to support@sitepal.com

Regards,

Gil