Hi Eric - 

This should be resolved.

Please try again now & let me know if you still see a problem.

Regards

Gil

Hi Eric - 

A certificate update that was installed on Friday is causing problems for certain customer implementations. This is the most likely cause for the problem you describe. We're looking into it & hope to have a resolution asap.

Regards,

Gil

The SitePal Team

Hello!

We located your account - and it is active. 

Sometimes, when an account is allowed to expire and is then reactivated, a fresh login is needed to see the updated status.

Regardless - all your avatars are active.

So try logging out, and then back in to your SitePal account & let us know if you still see a problem.

Regards,

Gil

The SitePal Team

Hi Francisco - 

To communicate the page link you may send a note to our support if you prefer (rather than publish it here). 

Send to support@sitepal.com

We're standing by to assist.

Regards,

Gil

Hi Francisco,

This is curious. As a first step suggest to try on a different browser. This will allow us to eliminate a client-side browser specific issue.

If the problem occurs across browsers - pls share a link to your page where the problem can be seen and we will look into it asap. 

Best,

Gil

The SitePal Team

Glad to hear it. 

We're not seeing a problem with the SitePal web site - it is functioning normally. 

We did have a problem with the site about  2-3 weeks ago which was fixed on the same day.

I suggest clearing your browser cache and trying again. Or use a different browser.

LMK if the issue persists.

Regards,

Gil

Hello Francisco !

On the SitePal support page we have a technical example that demonstrates the setting of the "interrupt mode" attribute.

You can check it out here - 

https://www.sitepal.com/api/examples/setstatus.html

Click on the sayText and sayAudio links in sequence (multiple times if you like).

Then wait to hear the audios spoken in sequence.

This is correct, because the default state of this attribute is OFF (do not interrupt).

Now, click on setStatus(1,0,0,1) to turn ON interrupt mode.

Click again on the two links, in whatever order you like. Notice how each audio starts as soon as you click the link, and interrupts the previously playing audio.

This seems to function as expected. 

Clicking on the avatar's 'Play' button always replays the most recently played audio. (or, if not audio was played, the audio which is assigned to the Scene if any).

Your description of your implementation sounds correct.  Calling setStatus inside vh_sceneLoaded is recommended methodology.

So I'd need access to your web page to be able to further advise. Can you send a note to support@sitepal.com with the details?  Include any credentials we might need to see it.

Regards,

Gil

The SitePal Team