Hello Tiago! 

Are you still experiencing a problem?
If so - pls send us a note to support@sitepal.com 

Regards

Gil

The SitePal Team

Hello Tiago!

This is Odd. 

We've cleared some network caching - which may fix this.

Please try again - but clear your browser cache just in case data is locally cached.

Let me know how goes

Regards

Gil 

The SitePal Team

Understood - our support team will clear this up and get back to you by tomorrow at latest.

Hello Francisco - 

I responded to your email & noted that we don't see the problem in your page.

It is possible that yesterday's cloudflare global disruption was the reason for the problem.

Please let us know if you still experience the issue.

Regarding your question - Yes, Platinum plan subscribers may add unlimited domains. 

I looked at your account and there is nothing wrong with its configuration. 

Perhaps try logging out and logging in again.  This will refresh session permissions.

Hope this helps,

Gil

The SitePal Team

Hello Francisco - 

It could be any of a number of issues.

Please send us a note to support@sitepal.com - with a the link to your page where the problem can be seen.

Once we see the problem we should be able to quickly determine the reason and advise.

Standing by,

Gil

The SitePal Team

Hi Francisco,

I can't be sure whether Vivek followed up with our support, as suggested, without checking support logs & correspondence. 

But had he followed up - I'm sure it was resolved.

Regardless - the most likely reason for the problem described above is invalid parameters or text input. 

We would have needed to see his working example to know for certain.

btw - 

You might wonder - how can text input be invalid?  Well, it turns out there are a number of ways that text input can cause failure. Here are a handful - 

1. empty text

2. unpronounceable - eg.  'aaaaaaaaaaaaa'  

3. some special (usually non-printing) characters can cause certain voices to fail

4. text input language does not match specified voice (eg Japanese text with an English voice)

5. broken or invalid SSML tags

Hope this helps,

Gil

Hello Francisco!

The parameters you are using for the say text call appear to be invalid.

EID (the engine ID)  is 91 - there is no such engine. 

I think you have the EID and VID switched.  The Google 3rd party engine is 11.

If you switch those two values in the API call it should work fine.

Please check & let me know if I can further assist.

Regards,

Gil

The SitePal Team