Hello!

All issues with the SitePal site were fixed 2 days ago.

Please note that the website issues did not affect performance and functionality of SitePal avatars deployed by our customer.

Only the SitePal website and avatar creation & editing portal were affected.

As you indicated that you were in the midst of your Free Trial period, we'll be happy to extend your Free Trial given this disruption. Please write to us at support@sitepal.com - and we will take care of that for you.

I'm sorry about the inconvenience this has caused.

Best,

Gil

Hello!

Yes we're seeing the problem & working on it. 

This may take a couple of days to resolve - in the mean time, 

I can suggest a workaround - 

The older (deprecated) version of the SitePal UI appears to be unaffected - and can be accessed here - 

https://vhss.oddcast.com/admin

Apologies for the inconvenience

Regards

Gil 

The SitePal Team

Hello Tiago! 

Are you still experiencing a problem?
If so - pls send us a note to support@sitepal.com 

Regards

Gil

The SitePal Team

Hello Tiago!

This is Odd. 

We've cleared some network caching - which may fix this.

Please try again - but clear your browser cache just in case data is locally cached.

Let me know how goes

Regards

Gil 

The SitePal Team

Understood - our support team will clear this up and get back to you by tomorrow at latest.

Hello Francisco - 

I responded to your email & noted that we don't see the problem in your page.

It is possible that yesterday's cloudflare global disruption was the reason for the problem.

Please let us know if you still experience the issue.

Regarding your question - Yes, Platinum plan subscribers may add unlimited domains. 

I looked at your account and there is nothing wrong with its configuration. 

Perhaps try logging out and logging in again.  This will refresh session permissions.

Hope this helps,

Gil

The SitePal Team

Hello Francisco - 

It could be any of a number of issues.

Please send us a note to support@sitepal.com - with a the link to your page where the problem can be seen.

Once we see the problem we should be able to quickly determine the reason and advise.

Standing by,

Gil

The SitePal Team