Your comments
Alexandre -
I visited your web page but hit a login wall.
Can you please provide credentials & instructions to allow us to review the problem?
We just deployed an update - please check again after clearing your browser cache.
If the problem still happens - pls let me know & pls provide a link to your web page where the problem can be seen.
LMK - thanks,
Gil
Hello Alexandre!
We are not currently aware of any general issue. SitePal seems to be working fine across the board.
Please share with us a link to any web page where you see a problem & we will look into it asap & advise.
We're standing by.
Regards,
Gil
The SitePal Team
Might be good to schedule a mtg later today or tomorrow. It would be helpful to discuss and clarify.
You can send a note to support@sitepal.com with your email or skype handle and I'll contact you directly to coordinate.
Better understanding will allow me to better advise....
You have access to the audio stream data in real time.
I'm not sure if it will be well synched if you share it with your server - on the other hand, possibly yes.
The audio URL is on our server - the audio object gives you access to it.
So your server could patch in directly to our server.
You may want to introduce a minimal delay before speech starts to enable better sync.
The only way to find out is to try.
What exactly are you trying to accomplish? It may help me better advise to understand your setup better.
No, downgrade requires our support team.
Just let them know if you need to downgrade back to gold.
Not automatically.
You would need to contact us and let us know if you would like to downgrade.
When your account is upgraded I suggest to disable autobilling, so that you would not be unintentionally charged.
Hello Gurpreet,
We can upgrade your account to Platinum so you can test and verify the functionality.
If it does not work for you we would downgrade your account before the next billing period so that you would pay nothng extra.
Please send a note to support@sitepal.com and indicate your login email & we will make this change for you.
Best,
Gil
Customer support service by UserEcho
Hello Alexandre -
Looking at the console output you provided - I see that 'acc' parameter appears to be undefined.
Please check your web page source code.
It is impossible for me to know whether the embed code in your page is invalid without looking at the page source code. So I'm just raising this as a possibility.
It is also possible that the embed code is perfectly fine, and some other error is causing this.
If the embed code in your page is invalid then please copy a fresh version of the embed code from your SitePal account and replace in your page.
If that's not the case - then please share with me a link to your page so I can see the problem and we will investigate asap.
Best,
Gil