Hi Paula - this feature can only be activated with the Platinum subscription.
If you have a Platinum account, please send a note to support and we will activate video export for your account.
Is it possible to import voices into Site Pal. None of the voices match any of the child or teen avatars. If not, what can I change to make the current voices sound like a teen/child? If I change the pitch, the voices sound robotic.
Hi JNJ -
You can't import voices - but you can get good results with pitch & rate adjustment by using SSML prosody tags in the text. They don't work the same way for all voices, best when used with engine 3 female voices.
Here are some examples - try these & let me know what you think.
1. Voice: Ashley - 3,1,6 <prosody pitch="+100%" rate="-5%"> My mom says too much chocolate is not good for you. So I won't give you any. </prosody>
I am a SitePal silver user for several years.
One month ago I have changed the interactive background of a SitePal character; however, when I tasted it on my website the character appeared without any background and it also disturb the website page where it supposed to be.
I sent 3 requests to SitePal using their form as well as email - no any reply.
Do you have any idea what's going on?
Hi Tatjana -
I believe problems on your site have been resolved at the moment (as we interacted directly & on facebook).
Thanks for your patience.
All my avatars on the apps and websites are not loading with an error of charcter unavailable today, my account is platinum and current . Is there an error going on?
You probably have "Secure Playback" turned ON in your account.
When ON, you must specifically approve the domain of your web page which loads your SitePal.
This is a security feature available to prevent theft of your SitePal service.
You have two options -
1. List your domain under the "licensed domains" for your account.
2. Turn OFF secure playback.
Both can be managed from your "Account Info" page.
Hope this helps,
Customer support service by UserEcho