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Answered
Paula 1 month ago • updated by Gil Sideman 1 month ago 2
Answer
Gil Sideman 1 month ago

Hi Paula - this feature can only be activated with the Platinum subscription.

If you have a Platinum account, please send a note to support and we will activate video export for your account.

Best,

Gil


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Answered
JNJ 2 months ago • updated by Gil Sideman 1 month ago 10

Is it possible to import voices into Site Pal. None of the voices match any of the child or teen avatars. If not, what can I change to make the current voices sound like a teen/child? If I change the pitch, the voices sound robotic.

Answer
Gil Sideman 1 month ago

Hi JNJ -

You can't import voices - but you can get good results with pitch & rate adjustment by using SSML prosody tags in the text. They don't work the same way for all voices, best when used with engine 3 female voices.

Here are some examples - try these & let me know what you think.


1. Voice: Ashley - 3,1,6 <prosody pitch="+100%" rate="-5%"> My mom says too much chocolate is not good for you. So I won't give you any. </prosody>

2. Voice: Bridget - 3,1,4 <prosody pitch="+100%" rate="-5%"> My mom says too much chocolate is not good for you. So I won't give you any. </prosody>
3. Voice: Bridget - 3,1,4 <prosody pitch="+50%" rate="+5%"> My mom says too much chocolate is not good for you. So I won't give you any. </prosody>
4. Voice: Julie - 3,1,3 <prosody pitch="+50%" rate="-5%"> My mom says too much chocolate is not good for you. So I won't give you any. </prosody>
5. Voice: Julie - 3,1,3 <prosody pitch="+20%" rate="+5%"> My mom says too much chocolate is not good for you. So I won't give you any. </prosody>
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Fixed
totatjana 2 months ago in SitePal Silver • updated by Gil Sideman 2 months ago 2

Hi!

I am a SitePal silver user for several years.


One month ago I have changed the interactive background of a SitePal character; however, when I tasted it on my website the character appeared without any background and it also disturb the website page where it supposed to be.

I sent 3 requests to SitePal using their form as well as email - no any reply.

Do you have any idea what's going on?

Answer
Gil Sideman 2 months ago

Hi Tatjana -

I believe problems on your site have been resolved at the moment (as we interacted directly & on facebook).

Thanks for your patience.

Gil


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Under review
Francois 2 months ago • updated by Gil Sideman 2 months ago 3

Hello Gil,

I tested thefull body avatar for mobiles on different OS (Windows, iOS, Android) and browsers. Everything works perfectly except for Safari under Windows (latest version 5.1.7 on Windows 7 pro) ?
cordially
François
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Not a bug
shahisoliman 2 months ago • updated by Gil Sideman 2 months ago 3

All my avatars on the apps and websites are not loading with an error of charcter unavailable today, my account is platinum and current . Is there an error going on?

Answer
Gil Sideman 2 months ago

You probably have "Secure Playback" turned ON in your account.

When ON, you must specifically approve the domain of your web page which loads your SitePal.

This is a security feature available to prevent theft of your SitePal service.


You have two options -

1. List your domain under the "licensed domains" for your account.

2. Turn OFF secure playback.


Both can be managed from your "Account Info" page.

Hope this helps,

Gil



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Under review
joseph gormanly 5 months ago in SitePal Silver • updated by Gil Sideman 5 months ago 12
0
Under review
Kaz Noble 5 months ago • updated by Gil Sideman 5 months ago 10
+1
Under review
jjoeuk45 6 months ago • updated by Gil Sideman 6 months ago 1
0
Under review
jjoeuk45 6 months ago • updated by Gil Sideman 5 months ago 4
0
Under review
Trevor 6 months ago in SitePal Gold • updated by Gil Sideman 6 months ago 1