Good morning

I have already reported the problem by email but I have not had an answer.

The script does not work on the site, even the previews. 

I attach a screen

Hi,

Your service and website are down today, please fix, thanks:

http://www.sitepal.com/

Best Regards,

Joseph

Hi,

The following voice doesn't work today, please check, thanks:

Voice ID: 4
Language ID: 1
Voice Family ID: 3 (NeoSpeech)

Test URL: http://www.qe.com.hk/test_sitepal_eng.htm

Best Regards,

Joseph

Hi!

I am a SitePal silver user for several years.

One month ago I have changed the interactive background of a SitePal character; however, when I tasted it on my website the character appeared without any background and it also disturb the website page where it supposed to be.

I sent 3 requests to SitePal using their form as well as email - no any reply.

Do you have any idea what's going on?

Hi,

The Chinese voice (Cantonese) cannot be loaded today, please check, thanks:
http://www.qe.com.hk/test_sitepal.htm

Voice ID - 1: Cantonese
Language ID - 10: Chinese
Voice Family ID - 4: Nuance

Best
Regards,

Joseph

I have the Sitepal Silver account.

I have licensed two wordpress websites: http://cash4yes.com and http://revisarproductos.cash4yes.com

I have installed the PPT plugin.

I am using PPT 2007 and have Windows 10

I am using a Dell laptop. I have highspeed internet connection.

I have read all instructions.

I have created a scene.

When I go to the Publish scene section appears website embedding html but no PPT option.

I used the example html but the scene html code doesn't paste there.

When I paste it in a wp page or post it doesn't appear.

When I access the website a blank space appears where the avatar should be.

I have looked at the sitepal knowledge base, support and forum community: no answers to this issue.

I have done a Google search, but no mention of this situation.

I have noticed that sitepal documentation is over nine (9) years out of date and support and forum posts are several years old, too.

I am using Google Chrome browser.

Anybody knows how to fix this issue?

Remove play button from sitepal scene

I want to remove play button from Sitepal Avatar.

Hello,

I started my trial version yesterday but SitePal functions a bit differently from I expected, therefore I terminated the service.

I was checking my card info just now and there is still a SitePal charge under my ""Authorized Transactions" I hope this will be refunded to me and also SitePal will not continue charging me for the service that I have already stopped using.

I've been looking through some of the forum posts and a lot of people are experiencing the same problem. but i never see anyone post a resolved update.... or nobody answered back my email sent to SitePal teams. ...

Just want a confirmation about the translation and will also consult my card company.

thank you

What does the embed code look like so I can take it off my site?