Thanks for the detailed response.

I've passed your feedback to the team.

Hi François -

Regarding #1 -

This should be fixed with the upcoming update of the full body player.

To test a pre-release version of the new player - please change the value "fv=9" to "fv=0" in the embed code.

Let me know how goes.

Regarding #2 -

Your point is clear.

We will look into it.

Best,

Gil

Hi -

We understand the importance of continued support for outdated browsers.

We are in the process of installing updates to the SitePal player, to support non-Flash playback on all desktop and mobile browsers.

At this point the deployment is not yet exposed to our customers and was not meant to affect customers in any way. Apparently the IE 9 and older platforms were missed. Very sorry for the inconvenience - this will be addressed tomorrow (Monday).

Thanks for your patience,

Gil

Does this problem only happen on IE version 9?

Does this problem happen only for Full Body character?

Please let us know.

Thanx

We will look into it & advise.

Hi Maciej -

Thanks for pointing this out. We're looking into it.

Regards

Gil

Hello,

This should be all fixed now - please let me know if you are still seeing a problem.

Apologies for the inconvenience.

Gil

Hello François -

All of our characters work with all of our TTS voices so it does not matter which voice family you select - you should base your selection on the voice you prefer.

Hope this helps -

Gil

Hi Trevor, Winstone and all -

We've identified and fixed the problem.

It was introduced inadvertently by a software update that we had carried out.

Now fixed - please verify and let is know if you still see a problem with any version of IE

apologies for the inconvenience this may have caused.

Regards

Gil