Luigi - we've deployed an update which we believe resolves the problem. 

Please check and let me know if you still see a problem.

Best to clear browser cache before testing.

Regards

Gil

That's not surprising given my previous explanation.

If you could send us us that image - we will see what we can do to help.

please send to support@sitepal.com

Regards

Gil

please contact support via email & we'll see how we can help

support@sitepal.com

Thanx!

For a 3D avatar, the only editable attributes are facial expressions.

Please select one of the hundreds of 2D avatars to edit their attributes and accessories (including skin & hair color).

Hope this helps, 

Gil

There is no minimum, but a higher resolution may help provide better results.

I think problems are more noticeable when the dimensions are under 1200 pixels.

Hope this helps

Luigi - we believe we have a resolution for this problem - currently scheduled to be deployed to our production servers on Monday morning. I will let you know when deployed.

Hi Mohit - 

The process is finetuned to human facial dimensions - so the extra large eyes in your design are most likely the reason for the problem.

But perhaps we can help.

The image you posted is low-resolution. Please provide a high res version, and include the top of the head (which is missing from this image) - and I will ask our production team to see what we can do with it. 

Best,

Gil

Can you post a link to your page where the problem can be seen?

And can you also provide the original image you used?

You may prefer to send the information to our support. 

Regards,

Gil