Hello!

I hope you wrote to support & that we were able to help you.

Have you seen our React JS Instructions and code sample on our support page? - please see here, under "Tech Notes" at bottom -

https://sitepal.com/support

Please follow the instructions to embed SitePal in React JS.

It should be noted that this is not an official support forum - but an additional venue to exchange information and feedback. While our official support is "manned" every day and answers every query - the same is not always true here.

SitePal support can be reached at support@sitepal.com

Best regards,

Gil

The SitePal Team

Yes, React JS instructions & code example are available on the SitePal support page - please see here - https://sitepal.com/support

Example is being revised to cover embedding SitePal multiple pages - we should have an updated example posted in the next few days (replacing the existing).

Please review and follow the instructions & let us know if you encounter any problems by sending us a note to support.

Regards

Gil

The SitePal Team

Hello Bonnie!

We provide (free) Phone support for Gold and Platinum plans. When eligible customers login to their account, the support phone number is displayed at top right, under the menu bar.

Phone support is available from 9am to 6pm US EST.

We also provide all customers with (free) email support - which they can access from the SitePal site support page contact form, or by sending an email to support@sitepal.com.  Both reach our support team.

We usually respond on the same workday - however, depending on when a message arrives, and our support load, it may be answered the next day.

Officially - we are committed to respond within 2 working days. Unofficially, most queries are answered on the same day, and urgent issues responded to over the weekend - as our support staff monitors incoming tickets over the weekend.

In addition - you have this forum, which, though not an official support vehicle, can hopefully be helpful.

Please let me know how I might advise or assist.

Regards,

Gil

The SitePal Team

Most welcome!

Hello!

I assume you mean ElfYourself.

(Elf on a Shelf is a different brand altogether)

If you made your purchase in the ElfYourself website - 

please send an email to elfyourself@oddcast,com

If you made your purchase in the ElfYourself mobile app - 

please send an email to support@elfyourselfmobile.com

And our team will help you out.

Thanks!

Gil

Hello!

If you wrote to support I'm sure they've received your messages and will take care of it as soon as possible.

The best way to contact support is to go to SitePal support page, and select "contact" tab to use our contact form.

Apologies for any delay in response. 

Just to let you know - you may deactivate the account yourself - 

- login to your SitePal account

- select "Account Info" from main menu bar 

- choose "Deactivate Account"

Hope this helps!

Gil

The SitePal Team