Your comments
Hello Dr. Files -
There is no persistent issue affecting our customers at this time.
The problem that we had experienced several weeks ago was promptly resolved at the time.
I checked and I believe you are being ably assisted by our support with your technical questions.
Best regards,
Gil
The SitePal Team
Hello!
Check out this example & let me know if any questions -
Hello Parimal -
First - please verify that you have added your site domain to the licensed domains for your account.
For dynamic TTS calls (sayText and sayAIResponse) the page domain must be specifically enabled in you Account Info page. This is a security feature.
If you did enable, please check again to verify the domain name was entered correctly. No path or protocol details should be added - just your domain name.
eg.
www.mycompany.com or mycompany.com
for development you can also inter ip address or localhost.
If you did everything right, but it still won't speak, please send a note to support@sitepal.com - and include a link to your page, where the problem can be seen.
We will take a look and advise.
Regards,
Gil
The SitePal Team
Jim - we just responded to your email & forwarded it to Voki support.
It can take up to 48 hours for support to respond, though in almost all cases we respond during the same business day.
btw - this is the SitePal community forum, not Voki...
Regards,
Gil
We've effected another maintenance window this weekend - for 2.5 hours on Friday night EST.
If you are still seeing a problem at this time - please let me know.
Regarding the charge for the gold account, what you may be referring to is an authorization that we perform when you sign up. It is a process designed to allow us to bill you later (after 15 days) without storing your cc information - which we do not do.
Some cc providers display the authorization on the statement - as they place a hold on the funds, which is unfortunate.
Regardless - I've asked accounting to void your authorization, this should happen today or tomorrow.
Ragards,
Gil
Kirsten -
We've ran another round of fixes last night, and I had support locate your ticket and provide me with access to your account. I looked into it - and I am able to to open your scenes for editing. I do not see any problem at this time - but I only looked briefly.
Please clear your browser cache and try again - and let me know if you still see a problem.
And yes - I realize you reported that some of your Scenes may be missing - let me know if that's still the case.
btw - your account was purchased on Tue July 20th - exactly 2 week ago - so it has not been 3 weeks - and problem only started about 1 week ago as you reported, though I realize that a few days of dealing with a problem is very annoying.
Also - my support team were doing their best to help. I've reviewed their correspondence.
So here's what happened: we experienced a database corruption, which affected new client accounts that signed up in the last 2 weeks. Problem was diagnosed fully last week - but we could not cure it right away, because it required a maintenance window, which we were only willing to do over the weekend. We ran repairs this past weekend - system is now in clean working order - though a few Scenes from several new clients may be missing.
I can only apologize again for the inconvenience, and I did also offer 3 months of free service, which we've already applied - your free trial has been extended till November.
If any scenes have been permanently lost, you would need to recreate them and re-embed in your web pages, which should only take a few moments.
But if you prefer to terminate your service - that's fine - you are still in free trial, so go ahead and deactivate service from your "Account Info" page, and you will not be charged come November.
Regards,
Gil
Can you provide your account ID or email (username) for me to review?
A small number of user accounts were affected by a db outage. The problem has been fixed and db tables repaired.
We do not see these problems in our testing.
Let me know and we'll look into it right away & advise.
Thanx
Customer support service by UserEcho
