Looks like our update was successful!
Glad to hear it.

Here's more info about what happened -
The problem was due to a bad configuration setting which was momentarily loaded to our live/production system yesterday - and immediately retracted. Although the change was pulled back, the problem setting became cached within the Akamai global network. And although we immediately purged Akamai, we apparently missed something...

Now cleared up.

Sincere apologies to all who were affected.
Gil

Larry -
Send it to support@sitepal.com - and ask for it to be forwarded to me

But before you do - please clear your browser cache and try again to load the page. We have just made an update that may have resolved the issue.

LMK
Gil

Clear.
Can you provide a link to the page?
Thanx

Larry -
Can you post a link to your page where the problem can be viewed?
Thanks
Gil

Bernard -
No - it will not behave this way in the final release.

If Flash is not present it will use the HTML5 playback (for browsers that are HTML5 capable) - regardless of the platform.
Thanks for pointing this out.
Gil

#0 - full interactivity on all popular platforms
Yes, that's what the new characters offer.

#1- Will the upcoming HTML5 version support custom 3D characters out of the box?
Afraid not - that's not going to be initially available

#2- Will the solution (flash+HTML5) support transparent background?
Yes (you can see that in the example)

#3 - Canvas and Audio element

Hope this helps,
Gil

Possibly.
We should be ready with a beta for select customers shortly.
Perhaps we could jump the gun and have you setup by end of next week.
Please send a note to support@sitepal.com - they will connect us so we can pick this up via direct communication.
Gil

Hi Graham -
Unfortunately there is no way for you to detect a click on the built in play/pause button.
If this is important to your implementation, you have the option of creating your own controls - your own play / pause button. You can do so by selecting player "none" and use the API to add your own buttons.
Hope this helps,
Gil
SitePal Team

Doug -
Understood. We'll work out the 'head and shoulders' appearance for you. As the example demonstrates the new characters are designed to be 'full body' - but it should not be a problem to embed them from the chest up.
Gil

Patrick -
I am sorry (and surprised) sales were unresponsive. Sometimes emails go to spam...
But there are other avenues - support@sitepal.com should be the main contact venue for tech support & can refer business questions to the right person as needed.
And there is this forum as well...

Yes being down under makes it kind of tricky for a phone conversation - but not impossible. But email is the main support tool & should allow us to provide you with the support you need.

Bottom line - how can we help?
(I responded separately to your email so we can take this conversation offline)