Your comments
Chad -
how did you record your audio? (i,e, phone, microphone, upload)
can you post a link to a page where this can be seen?
Thanx,
Gil
SitePal Team
how did you record your audio? (i,e, phone, microphone, upload)
can you post a link to a page where this can be seen?
Thanx,
Gil
SitePal Team
Vlad -
Thanks for letting us know.
We're looking into it - will advise
Thanks for letting us know.
We're looking into it - will advise
Jazon -
We implemented an update to improve the quality of all uploaded backgrounds. This update will only affect backgrounds uploaded/added from here on.
Backgrounds added prior to today are not affected by this update. Oddcast built-in stock backgrounds are also not affected. We haven't decided whether to update them.
I see that you are using a stock background - so this update will unfortunately not immediately help you unless you upload your own background.
Regards,
Gil
We implemented an update to improve the quality of all uploaded backgrounds. This update will only affect backgrounds uploaded/added from here on.
Backgrounds added prior to today are not affected by this update. Oddcast built-in stock backgrounds are also not affected. We haven't decided whether to update them.
I see that you are using a stock background - so this update will unfortunately not immediately help you unless you upload your own background.
Regards,
Gil
No - that will not be necessary.
Modifying Scene Options affects your previously embedded Scene without the need to re-embed.
You may need to clear your browser cache to hear the modified setting.
Regards
Gil
The SitePal Team
Modifying Scene Options affects your previously embedded Scene without the need to re-embed.
You may need to clear your browser cache to hear the modified setting.
Regards
Gil
The SitePal Team
Richard -
The new Scene Setting for volume has now been introduced. Please open the "settings" for your Scene - you will find it there (at top left).
Hope this helps,
Gil
SitePal Team
The new Scene Setting for volume has now been introduced. Please open the "settings" for your Scene - you will find it there (at top left).
Hope this helps,
Gil
SitePal Team
Vlad - this issue has been fixed.
Please review and let us know if you still see a problem.
Regards
Gil
Please review and let us know if you still see a problem.
Regards
Gil
Problem has been identified and fixed.
Please let us know if you still experience a problem.
Regards
Gil
SitePal Team
Please let us know if you still experience a problem.
Regards
Gil
SitePal Team
Vlad -
Thanks for letting us know.
We're looking into it - will advise asap.
Regards,
Gil
SitePal Team
Thanks for letting us know.
We're looking into it - will advise asap.
Regards,
Gil
SitePal Team
Hi -
This is curious. Does the problem still happen?
I'm wondering if possibly a transient internet problem.
please try again.
If you still see a problem - I suggest clearing browser cache and trying again.
Sometimes the odd bad file gets stuck in the cache and creates a problem.
If that does not help - please send a note to support@sitepal.com with your account details, and we will look into it & advise.
Regards
Gil
SitePal Team
This is curious. Does the problem still happen?
I'm wondering if possibly a transient internet problem.
please try again.
If you still see a problem - I suggest clearing browser cache and trying again.
Sometimes the odd bad file gets stuck in the cache and creates a problem.
If that does not help - please send a note to support@sitepal.com with your account details, and we will look into it & advise.
Regards
Gil
SitePal Team
Customer support service by UserEcho
This problem has been fixed.
Some background -
We identified that the call was failing whenever the source scene was not being supplied. Even though the parameter was defined as optional - the call was failing if not provided.
This is now corrected - the API now behaves in the same way as the application - when creating a new scene, if no source scene is provided, we duplicate the last scene.
Please let me know if you still see a problem.
Regards,
Gil
The SitePal Team