Your comments

Hi Sebastian,

Thanks for your question. With most SitePal plans, the scenes are organized into one big sortable list. Some of our eLearning clients, such as universities, and eLearning module providers, use Avatar Studio, which is a more advanced account interface that includes additional features. Each Studio account is customized based on the customer need.

If you are interested in learning more about our Studio plan, please send a note to and our team will get in touch with you promptly.

Hi Elizabeth,

We have marked this as "solved." Please feel free to contact support if you have any additional questions about your SitePal account!

SitePal Team
Hi ebaycougar,

Please let us know who you emailed, and we will make sure that you get a response immediately. SitePal is not a video export program. SitePal allows website owners to create professional, feature-rich and fully customize-able avatars and scenes which can interact with website users, improving engagement and conversion rates. There is almost no limit to what SitePal can do for website engagement.

Yes, we are very familiar with the site you mentioned. If you explore GoAnimate, you'll learn that they have a very different service, and serve users with very different needs from the average SitePal user. We encourage you to try out this service - perhaps it will better suit your needs.

Good luck!
Hi ebaycougar,

SitePal is a subscription service that is based on stream usage. Since we host the avatar scenes, we are able to both monitor stream usage, and allow our customers to make instant, and unlimited, edits and updated to their scenes.

If a SitePal scene is exported to video, it is no longer on our servers, and it is not monitored as part of the subscription. That is why video export is not a standard feature in the SitePal subscriptions found on

Certain high-volume users who require video export can contact Sales about our enterprise-level program called Studio. Studio accounts (which include video export) are customized to meet the needs of each customer. That is why there is no way to advertise this plan on the website.

There is absolutely no secrecy regarding your plan or pricing. SitePal is very transparent when it comes to these matters. There are also no unexpected charges, as you should be aware of exactly what you are paying for.

Please let us know if you have any additional questions, or feel free to contact Support (, or Sales ( if you are interested in learning more about video export.
Hi again,

Yes, exporting to video is an option. This feature can be purchased as an add-on based on how many minutes of video export time you need. If you are interested in finding out more about video export, please email the team at Let them know what your needs are and they will reply promptly.
Hi ebaycougar,

If your goal is to share your SitePal scene with others - especially on mobile devices - there is an easier way than to send the video via Bluetooth.

Sending a video via Bluetooth can be a time-consuming task, and you can only share the video with those within the Bluetooth range of your device (not more than 20 ft or so).

Instead, we recommend creating your SitePal scene, embedding it in a Web page, and sending your friends the link.

This way, your friends will be able to view the SitePal scene on a mobile device without the need to transfer a video file via Bluetooth, and there will be no distance restrictions!

You can learn more about SitePal Mobile Playback here:

Please let us know if you have additional questions.
Hi Becky,

Facebook profile pictures must always be static images. You can easily to this with an avatar by taking a screen grab of your scene.

You can also publish a SitePal scene to Facebook via the Publish to Facebook option in SitePal.

Finally, with some html knowledge, you can also create a tab within your Fan Page with a SitePal scene, like this one:
Hi Sorte,

Did you know that, as a Gold client, you have access to phone support, as well as email support? What you are experiencing probably has account-specific elements which will require our support team to get some account info from you. To this extent, I would recommend either emailing support ( or using the premium support number located in the top right corner of your account page.
Hi there,

Would you be able to email a screenshot (from the iPad 2) to our support team (support at They will be happy to look into the issue and will do their best to provide you with a solution.

Hi Alexander,

You are correct. That report is currently being fixed by our team. They will restore it as soon as possible. Meanwhile, if you need any assistance with your account, please don't hesitate to email our Support team at