Your comments
Hello!
When copying the SitePal embed code, you need to turn ON the "responsive" option. With the responsive option turned ON your SitePal character's dimensions adjust automatically (as you would expect).
There are several technical examples on our support examples page that demonstrate this behavior.
See for example -
https://sitepal.com/api/examples/responsive.html
Please grab a fresh copy of your Scene's embed code - and verify that the 'responsive' option is ON.
Replace the embed code on your web page - and clear your browser cache.
That should do it.
If it does not behave as expected after doing so - please send us a note to support@sitepal.com, and include a link to your web page where the problem can be seen. We will look into it and advise further.
Regards,
Gil
The SitePal Team
Hello!
To locate your character library:
Select the Models tab in the editor - and then "my library".
Hope this helps,
Regards
Gil
Sami -
A fix has been deployed for this problem.
Please take a look (you may need to clear your browser cache)
Thanks for alerting us.
Gil
Sami -
We see the problem - looking into it now. Will advise.
Gil
Hello!
This issue has been fixed & verified. Apologies for the inconvenience.
Please try again to upload your custom loader & let us know if any problem is encountered.
Best regards,
Gil
The SitePal Team
Customer support service by UserEcho
Hello Tejashwini,
In reviewing our example page I do not see a problem when zooming the browser. Pls see attached video
2023-02-02_5-22-20.mp4
Perhaps your page behaves differently - or I may be misunderstanding the issue.
If your page behaves differently from what you see in the video, then please send us a link to your page (or post it here) so we can review and advise further.
Best,
Gil