Arin - 

Our best guess is that VLC installation conflicts somehow with our character playback on Safari. We could not recreate it.  To test this hypothesis - I recommend to uninstall VLC and try again. 

Let me know how goes.

Best

Gil

Arin - 

Try loading any of our support examples - e.g. - 

http://www.oddcast.com/support1/saytext_classic.html

Does the character load ok in this page? or do you see the same problem?

Does the problem occur also in other browsers?  e.g. Chrome?

or is it specific to safari (on Windows)?

please advise.

Hi Arin - do you still experience this problem? 

If so - kindly respond to my questions - so that we may further assist.

Regards

Gil

Hi Arin - 

We tested on a few browsers (including Safari on Windows) but our team did not experience this problem.

We saw your character load & speak.  We need more information to be able to address this.

Try loading any of our support examples - e.g. - 

http://www.oddcast.com/support1/saytext_classic.html

Does the character load ok in this page? or do you see the same problem?

Please goto supportdetails.com and send the report to support@sitepal.com, along with the link and screenshot posted above. 

This may help us identify the problem.

Thanx

Hi Arin - 

We can't immediately recreate - looking into it. Will advise.

Gil

The problem was resolved before the above message was posted.

We experienced a problem this morning with one of our database clusters. The system is designed to be failsafe, with an automated failover mechanism built-in. Unfortunately the failover did not kick in this time & our team had to manually address the problem.

We are still investigating why this happened & how to better mitigate should this happen again - and will implement improvements as needed.

Apologies for the inconvenience this has caused.

Hello - we are available at support@sitepal.com and respond daily. How can I help you?

Hi Jarora - 

What issue are you facing?  How can we help?

btw - have you emailed support@sitepal.com  ?  The support line is manned seven days a week, and we typically respond within one business day. 

Hi - 

Scenes would normally be embedded in your web page (not downloaded).

Click on the 'Publish' button to the right of the Scene in your SitePal account, to see available options. 

One of them is 'Embed in web page' - select that option to embed the Scene in your web page.

If you are interested in generating & downloading a video - that option is not available with SitePal Gold - it requires extra cost. Please send a note to support@sitepal.com to find out more.

Hope this helps,

Gil

-------------------------

Ciao -

Le scene verrebbero normalmente incorporate nella tua pagina web (non scaricate).

Fai clic sul pulsante "Pubblica" a destra della scena nel tuo account SitePal per visualizzare le opzioni disponibili.

Uno di questi è "Incorpora nella pagina Web": seleziona questa opzione per incorporare la scena nella tua pagina web.

Se sei interessato a generare e scaricare un video - questa opzione non è disponibile con SitePal Gold - richiede un costo aggiuntivo. Si prega di inviare una nota a support@sitepal.com per saperne di più.

Spero che questo ti aiuti,

Gil