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+1
Answered

iPad 2 Safari Avatar Size Problem

PC Callout Limited 13 years ago updated by Tiphaine Web 12 years ago 3
As subject. Using the iPad 2, the size of the static avatar is too large, principally in terms of width. The scene plays correctly using the video player. The problem is just the size of the static avatar. I'm using fully updated IOS 5.

Any solution please?
+1
Fixed

Scene is playing audio not present

gianfranco de villa 12 years ago in SitePal Platinum updated by Gil 12 years ago 5
Hi Gil,
finally, after six months, we are ready with our mobile app.

So, with procedure in our server, using api mngCreateTTSAudio, we change audio for scene and, with api mngEmbedScene we retrieve code to insert in html/js.

All work fine...apparently, but the scene is playing an audio that is not existing: was deleted because consumed from user.

At moment I have 10 audio : 6 fixed and invariable, and 4 created with mngCreateTTSAudio. The scenes are correcty connected with those audio (one to one), but playing scenes they play audio not present in audio list.

Can you help me ?

Thanks.
Gianfranco
Answer
Gil 12 years ago
Gianfranco -

As noted above - we have been working on an improvement that would ensure that when a scene is updated (via API or any means) - the Scene's video representation on iOS will be updated quickly.

We deployed an update today that dramatically improves the situation.
The video is now updated within up to two minutes (worst case) - but in about 1 minute in most cases.

We cannot avoid some lag time - because the system requires time to generate the video.

Hope this helps.
Regards
Gil
+1
Answered

Can I embed and/or control a Scene from within a Flash movie?

Eva 13 years ago updated by Gil 13 years ago 4
features faq api embed advanced flash
Answer
Eva 13 years ago
Yes, SitePal Gold accounts and higher support this functionality. For detailed instructions, see "API references & examples" on SitePal's support documentation page.
+1
Answered

Audio length increasing

Gautam Kannan 12 years ago updated by Gil 12 years ago 1
Is it possible to give a mic input to my avatar for more than 90seconds
Answer
Gil 12 years ago
Gautam,
I'm sorry that's not possible.

Two possible workarounds -
* If only a handful of audios, and up to 2 min long each - record the audios using any utility on your PC or Mac - save as mp3 - and then send us the audios to support@sitepal.com - we will add it to your account for you.
* for even longer audios, you need to segment them - in 90 sec segments or less, and use our API to control consecutive playback.

Here is a simple example of playback concatenation -
http://www.oddcast.com/support/sayMul...

this example is with TTS, but can work the same way with recorded audio - just use sayAudio instead of sayText.

Hope this helps,
Gil
SitePal Team
+1
Fixed

Saytext not working

Luciano Veneziani 11 years ago in SitePal Gold updated by Gil 11 years ago 2
Hi, I'm trying the trial version to test out if it is what I need, but I'm stuck in a problem:
I'm unable to call the sayText function, and when I do the avatar doesn't speak...
What could the problem be?
+1
Answered

vhostSwfobject is null

Eric Johannsen 11 years ago updated by Gil 11 years ago 17
In the line of your JavaScript

vhostSwfobject.embedSWF(url, vhssFlashDiv, width, height, flashVersionStr, expressInstallUrl, vhostFlashvars, vhostFlashParams, vhostFlashAttributes);

the variable vhostSwfobject is null. What might cause that, and how can I fix it?

This is happening on IE10. I was able to get a simple test program working in my environment. I get this error when attempting to integrate with my existing website.
+1
Answered

my senses disappear

Nora Ideasgate 12 years ago updated by Akhil 12 years ago 2
i have a problem i can not find my character i edit for 15 day in my control panel in sitepal
how i can find them.they are still on my web http://royal-academy.net/epeer.html
+1
Answered

need help

Daniel Charles 12 years ago in SitePal Gold updated by Gil 12 years ago 1
hello i think i bought a gold plan for a month . i would like to be in contact with an employee , i have few questions
thanks, daniel
support
+1
Answered

Does your TTS program have "Highlight" function?

Winstone Choi 10 years ago in SitePal Studio updated 10 years ago 2
1. I plant to make an education website which will read English sentences to children. What I want is a TTS with "Highlight" function so that children can distinguish what is being read by TTS from what are not being read. I mean that the sentence which is being read should be highlighted so that children can easily distinguish the sentence from the others. Does your TTS program have "Highlight" function?
+1
Answered

how to get bot name using javascript?

Hamed 11 years ago in SitePal Platinum updated 11 years ago 2
I want to get the value of the bot name and other variables using a javascript code inside my personal webpage. Do you have any solution?