Hi Vitaliy!

90 seconds is the limit for SitePal  audios. Not just uploaded audios, but also recorded audios and text-to-speech.

If your audio is longer - you can split it into two or more shorter audios, and you can play them back in sequence using our API. Calling "sayAudio" repeatedly will automatically queue your audios to be spoken in sequence.

If your audio is not longer than 90 seconds - but is larger than 4.8MB (though that should not be the case) - please send us your audios to support@sitepal.com and we will upload them to your account for you.

Hope this helps!

Best regards,

Gil

The SitePal Team

Hello again - 

We have checked - and the instructions are in fact clear regarding the maximum length of an uploaded audio (90 sec). We also attempted upload of a longer audio - and an appropriate message was displayed (we did not see "APS Error" - but rather a clear message re-iterating the max length).

Thus I'd like to investigate further why our error reporting mechanism displayed that error in your case. 

If you could - it would be a great help if you sent us the audio file you used - please email to support@sitepal.com.

Thank you!

Best regards,

Gil

Unfortunately during these strange times - we're all at home!  :-)

The max length for an audio file to be uploaded (or recorded for that matter) is 90 sec.

2 Min audio is expected to fail - but it should have provided you with better feedback than that.

I'm sorry about the inconvenience.

We will review the upload UI to see how we can better clarify the requirements, and provide better feedback.

Please try again with an audio shorter than 90 sec - and let me know if you run into problems.

Best regards,

Gil

Hello Wallace!

I believe our support is looking into this in response to your note.

We will advise asap. Stay tuned.

Best,

Gil

The SitePal Team

Hello!

Use SSML tags in your text to control speech rate and other speech attributes.

Please refer to this convenient demo for experimenting with SSML tags - 

https://sitepal.com/documentation/fine_tuning

And try the following text sample - 

This is normal speech <prosody rate="slow"> this is speaking slowly </prosody> <prosody rate="fast"> this is speaking fast </prosody> back to normal.
Let's try more precise control. First, let's use relative values:
This is normal speech <prosody rate="-30%"> this is speaking slowly </prosody> <prosody rate="+40%"> this is speaking fast </prosody> back to normal.
Now absolute values:
This is normal speech <prosody rate="60%"> this is speaking slowly </prosody> <prosody rate="140%"> this is speaking fast </prosody> back to normal.

Notes: 

* different voices may interpret tags differently - so best to experiment and identify what works best with the voice of your choice. Specifically - some voices may work well with relative values, others with absolute values.

* certain voices do not support SSML tags at all - and are thus not included in this "fine tuning" demo. If a voice is not available in the demo, that would be the reason. Specifically - all engine 2 and engine 4 voices do not support SSML tags.

Hope this helps, best,

Gil

The SitePal Team

Hello!

Did clearing out browser cache and cookies solve the problem?

Were you able to launch the SitePal editor & proceed to generate your character?

If not - please send me an email (to the address noted above) & I'll help you out, or send a note to our support team at - support@sitepal.com

Regards,

Gil

Yes, of course - as soon as we clear up the issue with launching the editor, you will have access to all our 3D characters as well as 'create your own'.

Thanks for sharing this screenshot.

Something seems to be wrong when launching the editor - suggest clear your cache and cookies and login again.

Let me know if that works out - otherwise, write to me directly at - <redacted> and we'll see if we can get on a call today or tomorrow and help you out.