Hello!

I assume you mean ElfYourself.

(Elf on a Shelf is a different brand altogether)

If you made your purchase in the ElfYourself website - 

please send an email to elfyourself@oddcast,com

If you made your purchase in the ElfYourself mobile app - 

please send an email to support@elfyourselfmobile.com

And our team will help you out.

Thanks!

Gil

Hello!

If you wrote to support I'm sure they've received your messages and will take care of it as soon as possible.

The best way to contact support is to go to SitePal support page, and select "contact" tab to use our contact form.

Apologies for any delay in response. 

Just to let you know - you may deactivate the account yourself - 

- login to your SitePal account

- select "Account Info" from main menu bar 

- choose "Deactivate Account"

Hope this helps!

Gil

The SitePal Team

Hello!  

I misunderstood your question before - you were referring to the "follow cursor" feature.

I looked at your page again - tried in Chrome and Firefox - I see that follow cursor is working.

I do see a slight bug with this 3D generated character, where the horizontal centerpoint of vision is to the right of the face. (should be in the center of the face). 

As a result - you need to move the cursor further to the right to see the face react. Please try it.

We will work on fixing and addressing this issue in the coming weeks.

Due to other priorities this will not be an immediate fix I'm afraid - but it will be fixed.

Best regards,

Gil

Sure. 

You can see the use of vh_sceneLoaded() in most of our API examples.

This may be a good one to look at - 

http://www.oddcast.com/support1/syc_classic.html

Other useful API examples can be found here - 

http://www.oddcast.com/support1/reference.html

Hope this helps,

Regards

Gil

Great question. 

You neeed to define the callback vh_sceneLoaded().

After this function is called, the API is open for business & ready to receive calls.

Hello!

Your question is not clear - please rephrase 

Regards

Gil